Interactive Intelligence Releases Upgraded Outbound Dialing Software
June 19 2008 - 9:26AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, is releasing the
latest upgrade to its Interaction Dialer� software, version 3.0,
which provides blended outbound dialing and campaign management
functionality. The upgrade includes skills-based dialing, a
�just-in-time� Do-Not-Call feature, increased scalability, and
integration with Ontario Systems� collection software. �The
enhancements we�re introducing with Interaction Dialer� 3.0 are
designed to help organizations improve productivity, increase
revenue, and more cost-effectively accommodate call volume,� said
Interactive Intelligence founder and CEO, Dr. Donald E. Brown. �A
pre-integrated option with Ontario Systems' collection software
further enhances our dialer�s role in the large credit and
collections industry.� Interaction Dialer� 3.0 includes a new
skills-based dialing feature that minimizes abandon rates by
sub-selecting in advance and in real-time only those contacts in a
call list that can be handled by available agents based on
skill-set. The use of a sub-set of agents is critical to many
outbound campaigns, such as those involving lenders and insurers
that must be licensed in the states into which they are selling. A
new �just-in-time� Do-Not-Call feature in Interaction Dialer� 3.0
helps �scrub� DNC lists whose status may have changed between the
time the contacts were originally loaded and the time they are
dialed. This is a critical compliance feature as telemarketing
regulations increasingly reduce the time allowed between
�scrubbing� and dialing. Interaction Dialer� 3.0 also includes new
dialing and database access optimizations, which enables it to
support up to 250,000 calls per hour per server, or the equivalent
of about 1,000 agents on a single server. Unlike standalone dialers
that typically require replicated hardware across distributed sites
as call volume grows, Interaction Dialer� can be deployed in a
centralized configuration using the company�s SIP-based Interaction
Gateway� at remote sites for cost-effective scalability. A new
product by Ontario Systems called Guaranteed Contacts IP provides
integration between its collection software applications and
Interaction Dialer� 3.0 to help organizations improve productivity
and increase revenue by maximizing contact rates. Interaction
Dialer� 3.0 is targeted at mid-size contact centers and large,
distributed enterprises, including the following vertical
industries: teleservices, financial services, collections and
credit operations, nonprofits, insurance and retail. The upgraded
dialer software is available immediately through the Interactive
Intelligence channel of approximately 300 value-added resellers
worldwide. Interaction Dialer� is offered as a module to the
Interactive Intelligence Customer Interaction Center� (CIC)
software suite for contact center automation. Interaction Dialer�
includes preview, power, predictive, precise, and multi-modal
"agent-less" dialing modes. Interaction Dialer�s� architecture and
broad feature-set, combined with its standards-based tools for
rapid script development and patented staging algorithms, were
designed to help organizations reduce costs, increase revenue
opportunities, and maximize reliability and scalability. For more
information about Interaction Dialer�, visit
http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx.
About Interactive Intelligence Interactive Intelligence Inc.
(Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and enterprise messaging. The company was founded in
1994 and has more than 3,000 customers worldwide. Interactive
Intelligence is among the top 500 global software and services
suppliers, and is ranked among the top 200 North American
networking vendors. The company employs approximately 600 people
and is headquartered in Indianapolis, Indiana. It has six global
corporate offices, with additional sales offices throughout North
America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on
the Net: http://www.inin.com. This release contains certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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