ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is introducing new customer feedback management products designed to help organizations better measure and improve customer service. The first product being introduced is Interaction Feedback� -- an automated customer satisfaction survey module that enables organizations to accurately measure customer service levels in a timely and cost-effective way. Further extending its customer feedback management portfolio, the company is also actively developing a speech analytics/emotion detection product. The product is designed to provide real-time alerts to contact center supervisors when heightened emotion is detected on a call. Both customer feedback management products are designed as add-on modules to the company�s Interaction Center Platform� -- a standards-based, all-in-one platform designed to reduce the cost and complexity introduced by multi-point products. �During these challenging economic times the need for communications technologies that help organizations improve service levels and retain customers becomes more critical than ever,� said Yankee Group program manager and senior analyst, Ken Landoline. �We consistently find there is a major discrepancy between company perceptions of customer satisfaction and reality. The new customer feedback management products from Interactive Intelligence enable organizations to take a more real-time approach to identifying and resolving specific customer problems, while providing a cost-effective method for measuring and managing true customer satisfaction levels.� In addition to a wizard interface that eliminates the need for programming expertise, Interaction Feedback� offers organizations real-time supervisory alerts, integration with call recording and scoring features, the removal of agent bias in the survey process, and a built-in third-party question library from CFI Group (www.cfigroup.com), which holds a patented methodology for tying customer satisfaction to financial results. The Interactive Intelligence real-time speech analytics software module will enable organizations to monitor calls in real-time to detect heightened states of emotion. The module will also include supervisory monitoring and alerts, along with the ability to distinguish between customer and agent emotion. �Real-time feedback and simplicity are the two main things missing from today�s customer feedback methods,� said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. �By offering our Interaction Feedback� and real-time speech analytics products as part of our all-in-one communications software suite, we give organizations the most cost-effective and simple way to proactively address customer issues before they escalate. With discussions of improving the customer experience now taking place at the board level, our alternative to costly and complex standalone feedback management products has major significance that extends beyond the contact center into the entire enterprise.� The Interactive Intelligence Interaction Feedback� and real-time speech analytics products are targeted at mid-size to large contact centers and enterprises. They will be sold through the company�s channel of more than 300 resellers worldwide. Interaction Feedback� is planned for general availability in Q3 2008. The Interactive Intelligence real-time speech analytics software module is part of the company�s customer feedback management roadmap. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among the top 500 global software and services suppliers, and is ranked among the top 200 North American networking vendors. The company employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.