Westwood College Deploys IP PBX System From Interactive Intelligence
March 05 2008 - 9:00AM
Business Wire
Denver-based Westwood College has completed deployment of a new IP
PBX system from Interactive Intelligence (NASDAQ:ININ) at eight of
its campuses throughout Illinois and California. Westwood College
selected the Interactive Intelligence system, called Vonexus
Enterprise Interaction Center� (Vonexus EIC), to improve the
student experience and streamline admissions operations, according
to Andrew Hoffman, Westwood�s corporate director of infrastructure
and operations. �Our campuses had been supported by multiple
hardware-centric TDM and hybrid IP PBXs, which were nearing their
end of life,� Hoffman said. �To provide a more effective and
consistent student experience across our campuses we needed a
standards-based, centralized architecture capable of running
multi-channel applications. Vonexus EIC�s all-software,
single-platform architecture based on open standards such as SIP
fit the bill perfectly by enabling us to cost-effectively add
enhanced functionality across our campuses over time.� Westwood
College is currently using Vonexus EIC to support more than 500
employees in its admissions, financial services, and student
affairs departments. Vonexus EIC provides the college with
SIP-based switching, automatic call distribution, interactive voice
response, unified messaging, reporting and recording. �Already,
Vonexus EIC has improved the student experience and the
effectiveness of our admissions staff by properly distributing
calls within our campuses and providing greater insight into our
admissions activity,� Hoffman said. �Vonexus EIC�s Windows-based
platform and single point of administration, management and
reporting have also helped us improve reliability, and given us a
much clearer picture into call trends across campuses.� Pending the
ongoing success of its deployment, Westwood College plans to
replace the rest of its existing PBX systems with Vonexus EIC
across its 17 campuses located throughout California, Colorado,
Georgia, Illinois, Texas and Virginia. Interactive Intelligence
first released Vonexus EIC in 1997 as an all-software,
application-rich IP PBX incorporating open standards such as SIP
along with tight integration to Microsoft products. Its
architecture was designed to lower costs, maximize
interoperability, increase operational efficiencies and ensure
long-term investment protection. Vonexus EIC is ideal for mid-size
enterprises, including those with multiple sites requiring support
of in-office, remote and mobile employees. For more information
about Vonexus EIC, visit http://www.inin.com/Products/EIC/eic.asp.
About Westwood College Westwood College, headquartered in Denver,
Colorado, is one of the largest private providers of post-secondary
educational services in the United States.�As an institution of
higher learning its mission is to deliver career-focused education
and services that prepare individuals to launch, enhance or change
careers, primarily through bachelor degree programs.�Westwood
College offers classes at seventeen nationally accredited campuses
in six states, including California, Colorado, Georgia, Illinois,
Texas and Virginia.�Westwood College Online operates nationally and
was recently honored, for the second year in a row, with a top ten
ranking of all US online colleges by the Online Education
Database.�Westwood College and Westwood College Online recently
achieved candidacy for regional accreditation from the Higher
Learning Commission of the North Central Association of Colleges
and Schools.�The Colleges have graduated and launched the careers
of over 20,000 students. Westwood College can be reached at +1
800.281.2978; on the Net: http://www.westwood.edu. About
Interactive Intelligence Interactive Intelligence Inc. (Nasdaq:
ININ) is a global provider of unified business communications
solutions for contact center automation, enterprise IP telephony,
and enterprise messaging. The company was founded in 1994 and has
more than 3,000 customers worldwide. Interactive Intelligence is
among the top 500 global software and services suppliers, and is
ranked among the top 200 North American networking vendors. The
company employs approximately 600 people and is headquartered in
Indianapolis, Indiana. It has six global corporate offices, with
additional sales offices throughout North America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
http://www.inin.com. This release contains certain forward-looking
statements that involve a number of risks and uncertainties.
Factors that could cause actual results to differ materially are
described in the company's SEC filings. Interactive Intelligence
Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its
associated LOGO and numerous other marks. All other trademarks
mentioned in this document are the property of their respective
owners.
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