Interactive Intelligence Wins SearchCRM.com's 2006 Product of the Year Award for Best Call Center Suite
January 25 2007 - 12:15PM
Business Wire
Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of
business communications software, has received SearchCRM.com�s 2006
Product of the Year Award in the category of Call Center Suites.
The award was given on behalf of the company�s Customer Interaction
Center� (CIC) software (version 2.4), a unified communications
software suite that provides traditional TDM and IP-based contact
center automation and enterprise telephony functionality for
mid-size and large organizations. CIC, which was evaluated by
TechTarget's SearchCRM.com editorial staff, in conjunction with a
team of users, industry experts, analysts, and consultants, was
selected in its category as �the most complete software, packaged
as a call center suite,� according to judges. �Interactive
Intelligence continues to evolve CIC to meet the needs of today's
contact centers. It has delivered a platform that supports multiple
inbound (phone, Web chat, e-mail, FAX) and outbound communications,
while providing key supporting applications such as integrated IVR,
call and screen recording, quality monitoring, workforce management
and reporting." SearchCRM.com judges evaluated CIC based on the
following criteria: innovation, performance, ease-of-integration
into existing environments, ease-of-use and manageability,
functionality, and value. Judges indicated that they were
�impressed by the innovation Interactive Intelligence has continued
to show with its call center platform� and concluded that the
company �stood out as a leader in helping companies manage their
call centers.� CIC, which was first released in 1997, is an open,
single-platform, software-based unified communications system
designed to reduce costs, simplify management, and ensure long-term
investment protection. �We designed CIC to fill the gap left by
�point� solutions vendors claiming open standards and �unified�
architectures, to finally give end-users a cost-effective, flexible
and highly-scalable communications solution,� said Joseph A.
Staples, senior vice president of worldwide marketing for
Interactive Intelligence. �We appreciate the thoroughness and depth
of the SearchCRM.com evaluation process and are honored to have
been selected for this award.� SearchCRM.com published a feature
article Jan. 16 about CIC�s 2006 Product of the Year Award in the
category of Call Center Suites, which can be accessed on its Web
site, here:
http://searchcrm.techtarget.com/productsOfTheYearWinner/0,296407,
sid11_gci1238180_tax305950_ayr2006,00.html (Due to its length, this
URL may need to be copied/pasted into your Internet browser's
address field. Remove the extra space if one exists.) About
SearchCRM.com SearchCRM.com is the Web's most relevant and
extensive guide dedicated to Customer Relationship Management (CRM)
decision makers. CRM is a business process that requires a special
combination of customer-centric strategy and technical know-how and
SearchCRM.com provides original daily news, expert tips, discussion
forums, Webcasts and customized research that will help
organizations develop, design and implement CRM initiatives. More
information can be found at www.SearchCRM.com. SearchCRM.com is
part of the TechTarget network (www.techtarget.com). TechTarget
publishes integrated media that enable information-technology (IT)
marketers to reach targeted communities of IT professionals and
executives in all phases of the technology decision-making and
purchase process. Through its industry-leading Web sites, magazines
and conferences, TechTarget delivers measurable results that help
IT marketers generate qualified sales leads, shorten sales cycles
and grow revenues. About Interactive Intelligence Interactive
Intelligence Inc. (Nasdaq:ININ) is a global provider of business
communications software and services for contact center automation
and enterprise IP telephony. Interactive Intelligence was founded
in 1994 and has more than 2,500 customers worldwide. Recent awards
include the 2006 Network World 200, CRM Magazine�s 2006 Rising Star
Excellence Award, Network Computing Magazine�s 2006 Well-Connected
Award, and Software Magazine�s 2006 Top 500 Global Software and
Services Companies. Interactive Intelligence employs approximately
450 people and is headquartered in Indianapolis, Indiana. The
company has five global corporate offices, with additional sales
offices throughout North America, Europe and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com. This release
contains certain forward-looking statements that involve a number
of risks and uncertainties. Factors that could cause actual results
to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024