Interactive Intelligence Releases New IP-based Predictive Dialer and Gateway
September 26 2006 - 12:13PM
Business Wire
Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of
business communications software, has released a new VoIP-enabled
version of its outbound dialing and campaign management software,
Interaction Dialer�, designed for contact centers, teleservices
firms and collections operations. The latest release of Interaction
Dialer, version 2.4, is now based on the SIP standard so it can
operate in an all-software, all-VoIP environment to help reduce
costs and simplify management. The release includes an all new SIP
gateway called Interaction Gateway� -- an appliance connecting
legacy telephone trunks (T1s) to VoIP networks. Interaction Gateway
works with Interaction Dialer to give high-volume outbound contact
centers accurate predictive call analysis capabilities.
�Interaction Gateway is unique because it provides advanced
outbound call analysis -- such as distinction between answering
machines versus live speakers, and wrong numbers versus network
issues -- while taking full advantage of the open SIP standard,�
said Yankee Group senior analyst, Ken Landoline. �Combined, these
enhancements result in more effective dialing campaigns, simplified
deployment and configuration, lower cost, better redundancy, and
unbeatable flexibility compared to traditional outbound dialing
solutions.� According to Interactive Intelligence, the new
SIP-based Interaction Dialer can lower costs by between 10 and 50
percent compared to traditional TDM-based dialers by reducing
hardware requirements. The company says Interaction Dialer can
reduce costs further using Interaction Gateway at strategic
locations to ensure it uses the most cost-effective call routing.
To illustrate, in a typical configuration, ISDN PRI trunks from the
public phone network are connected to Interaction Gateway. After
that point, the entire configuration is voice over IP. This
provides unmatched geographic independence. For example, the
Interaction Dialer and Gateway servers can be in the U.S., while
agents are in India. �As an outsourced provider of CRM services,
our clients drive our technology requirements, and a key
requirement across the board is to offer highly customizable
services at an affordable price,� said Chris Adomaitis, president
of network and telecom services for Dialogue Marketing, an
Interactive Intelligence customer since 1998. �Interaction Dialer�s
new Gateway option lets us do just that by using a pure softswitch,
thus dramatically reducing costs associated with hardware.� Other
Interaction Dialer enhancements include improvements to its
patented pacing algorithm, which maintains the optimum balance
between low abandon rates and maximum agent utilization; a single
�Health View� interface that enables supervisors to monitor and
analyze Dialer statistics from campaigns, workflows, and outbound
calls; and a �Contact Import Wizard� that simplifies campaign
management by providing a tool to import records into call list
tables from a variety of commonly used sources, including CSV
files, Microsoft Access, Microsoft Excel, SQL Server, and Oracle.
Interaction Dialer was first released in 1999 as an add-on module
to the company�s contact center automation software, Customer
Interaction Center� (CIC). By leveraging CIC�s multi-channel
routing, recording, and interactive voice response, Interaction
Dialer reduces costs and simplifies infrastructure compared to
traditional, standalone dialers. Interaction Dialer, in conjunction
with CIC, can also work with existing PBXs and IP PBXs. In addition
to power, preview, predictive, precise, and agent-less dialing,
outbound campaign management, and inbound/outbound call blending,
Interaction Dialer includes capabilities for telemarketing
regulatory compliance, Web-based scripting, campaign staging,
real-time supervision and reporting. A single Interaction Dialer
system, along with Interaction Gateway�s �rack and stack�
architecture, can support up to 1,000 outbound agents -- more
when�deploying multiple systems -- while giving multi-site
organizations maximum load-balance and fault tolerance
capabilities. Interaction Dialer 2.4 is available immediately and
is offered through the Interactive Intelligence channel composed of
approximately 250 value-added resellers, and through the company�s
direct sales force. About Interactive Intelligence Interactive
Intelligence Inc. (Nasdaq:ININ) is a global developer of business
communications software for contact center automation and
enterprise IP telephony. The company was founded in 1994 and has
more than 2,000 customers worldwide. Recent awards include the 2006
Network World 200, CRM Magazine�s 2006 Rising Star Excellence
Award, Network Computing Magazine�s 2006 Well-Connected Award,
Software Magazine�s 2005 Top 500 Global Software and Services
Companies, Miercom�s 2005 Best Integrated Multimedia IP Contact
Center product award, and Frost & Sullivan�s 2005 Excellence in
Technology of the Year Award. Interactive Intelligence employs more
than 400 people and is headquartered in Indianapolis. The company
has 12 offices throughout North America, Europe and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com. This release
contains certain forward-looking statements that involve a number
of risks and uncertainties. Factors that could cause actual results
to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners. Interactive Intelligence Inc.
(Nasdaq:ININ), a global developer of business communications
software, has released a new VoIP-enabled version of its outbound
dialing and campaign management software, Interaction Dialer(R),
designed for contact centers, teleservices firms and collections
operations. The latest release of Interaction Dialer, version 2.4,
is now based on the SIP standard so it can operate in an
all-software, all-VoIP environment to help reduce costs and
simplify management. The release includes an all new SIP gateway
called Interaction Gateway(TM) -- an appliance connecting legacy
telephone trunks (T1s) to VoIP networks. Interaction Gateway works
with Interaction Dialer to give high-volume outbound contact
centers accurate predictive call analysis capabilities.
"Interaction Gateway is unique because it provides advanced
outbound call analysis -- such as distinction between answering
machines versus live speakers, and wrong numbers versus network
issues -- while taking full advantage of the open SIP standard,"
said Yankee Group senior analyst, Ken Landoline. "Combined, these
enhancements result in more effective dialing campaigns, simplified
deployment and configuration, lower cost, better redundancy, and
unbeatable flexibility compared to traditional outbound dialing
solutions." According to Interactive Intelligence, the new
SIP-based Interaction Dialer can lower costs by between 10 and 50
percent compared to traditional TDM-based dialers by reducing
hardware requirements. The company says Interaction Dialer can
reduce costs further using Interaction Gateway at strategic
locations to ensure it uses the most cost-effective call routing.
To illustrate, in a typical configuration, ISDN PRI trunks from the
public phone network are connected to Interaction Gateway. After
that point, the entire configuration is voice over IP. This
provides unmatched geographic independence. For example, the
Interaction Dialer and Gateway servers can be in the U.S., while
agents are in India. "As an outsourced provider of CRM services,
our clients drive our technology requirements, and a key
requirement across the board is to offer highly customizable
services at an affordable price," said Chris Adomaitis, president
of network and telecom services for Dialogue Marketing, an
Interactive Intelligence customer since 1998. "Interaction Dialer's
new Gateway option lets us do just that by using a pure softswitch,
thus dramatically reducing costs associated with hardware." Other
Interaction Dialer enhancements include improvements to its
patented pacing algorithm, which maintains the optimum balance
between low abandon rates and maximum agent utilization; a single
"Health View" interface that enables supervisors to monitor and
analyze Dialer statistics from campaigns, workflows, and outbound
calls; and a "Contact Import Wizard" that simplifies campaign
management by providing a tool to import records into call list
tables from a variety of commonly used sources, including CSV
files, Microsoft Access, Microsoft Excel, SQL Server, and Oracle.
Interaction Dialer was first released in 1999 as an add-on module
to the company's contact center automation software, Customer
Interaction Center(R) (CIC). By leveraging CIC's multi-channel
routing, recording, and interactive voice response, Interaction
Dialer reduces costs and simplifies infrastructure compared to
traditional, standalone dialers. Interaction Dialer, in conjunction
with CIC, can also work with existing PBXs and IP PBXs. In addition
to power, preview, predictive, precise, and agent-less dialing,
outbound campaign management, and inbound/outbound call blending,
Interaction Dialer includes capabilities for telemarketing
regulatory compliance, Web-based scripting, campaign staging,
real-time supervision and reporting. A single Interaction Dialer
system, along with Interaction Gateway's "rack and stack"
architecture, can support up to 1,000 outbound agents -- more when
deploying multiple systems -- while giving multi-site organizations
maximum load-balance and fault tolerance capabilities. Interaction
Dialer 2.4 is available immediately and is offered through the
Interactive Intelligence channel composed of approximately 250
value-added resellers, and through the company's direct sales
force. About Interactive Intelligence Interactive Intelligence Inc.
(Nasdaq:ININ) is a global developer of business communications
software for contact center automation and enterprise IP telephony.
The company was founded in 1994 and has more than 2,000 customers
worldwide. Recent awards include the 2006 Network World 200, CRM
Magazine's 2006 Rising Star Excellence Award, Network Computing
Magazine's 2006 Well-Connected Award, Software Magazine's 2005 Top
500 Global Software and Services Companies, Miercom's 2005 Best
Integrated Multimedia IP Contact Center product award, and Frost
& Sullivan's 2005 Excellence in Technology of the Year Award.
Interactive Intelligence employs more than 400 people and is
headquartered in Indianapolis. The company has 12 offices
throughout North America, Europe and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on
the Net: http://www.inin.com. This release contains certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024