Interactive Intelligence Releases Upgraded Unified Communications Software
August 09 2006 - 10:29AM
Business Wire
Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of
business communications software, has released an upgraded version
of its unified communications software, Communite(R). Communite is
a voice mail replacement system offering standards-based unified
messaging, interactive voice response, and real-time communications
services for all types of organizations, including large,
distributed enterprises and higher education institutions. The
latest Communite release, version 2.4, was designed to further
increase organizational productivity while minimizing
infrastructure requirements with enhanced functionality for
speech-enabled mobile applications, simplified creation of
customized voice mail menus, flexible personalization options for
presence management, and an alternate message store for unified
messaging applications. "These latest enhancements to Communite
make it an even more compelling unified communications system for
organizations with mobile employees, those looking to replace aging
voice mail systems, and companies that must comply with
increasingly stringent archive messaging requirements," said Yankee
Group senior analyst, Ken Landoline. "With IP telephony driving
faster adoption of unified communications solutions, Communite's
built-in SIP support gives it an added competitive advantage."
"Communite gives us the advantage of a highly scalable,
standards-based unified communications solution, along with
universal ports that enable us to cost-effectively offer
'choose-by-function' messaging options to our diverse and
distributed campus community of more than 10,000 users," said
University of Miami's chief security and network officer, Stewart
Seruya. New in Communite 2.4 is an enhanced Interaction Mobile
Office(TM) application, which builds on its existing speech-enabled
auto-attendant by adding a speech-enabled menu for message
retrieval, status changes, and company directory access. A new
telephone user interface enables organizations to use XML for easy
emulation of existing voice mail menus, thus reducing user training
requirements when replacing voice mail systems. Other enhanced
features such as new customizable status codes that can be applied
to different messaging rules - for instance, "if out of office,
forward calls to mobile phone" - give organizations unsurpassed
flexibility. For companies such as accounting and finance firms
that must comply with messaging archive requirements, Communite's
Interaction Message Store(TM) for archiving calls and faxes in a
separate directory from e-mail, now offers a new utility that
simplifies maintenance, such as purging deleted messages and
viewing message volume. This alternate message store adds
redundancy, provides virtually unlimited storage capabilities, and
reduces archiving requirements for regulated industries. Communite
was first released in 2001 to provide unified communications
services to organizations with up to hundreds of thousands of
users. It supports multiple third-party e-mail packages, including
Microsoft Outlook and Lotus Notes, and multiple telephony
architectures, including legacy PBXs, the Cisco AVVID platform, and
voice over IP using built-in session initiation protocol. Communite
comes with a Web-based administrative interface that can be
accessed remotely and used to manage the system across multiple
sites. Communite's Web-based user interface gives employees a
single place for accessing messages, configuring call routing
rules, and setting status and personal greetings. A "plug-in"
application called Interaction Supervisor(R) lets managers view
system, workgroup and individual statuses in real-time. Communite
2.4 is available immediately and is offered through the Interactive
Intelligence channel composed of approximately 250 value-added
resellers, and through the company's direct sales force. About
Interactive Intelligence Interactive Intelligence Inc.
(Nasdaq:ININ) is a global developer of business communications
software for contact center automation, enterprise IP telephony,
unified communications, and self-service automation. The company
was founded in 1994 and has more than 2,000 customers worldwide.
Recent awards include the 2006 Network World 200, CRM Magazine's
2006 Rising Star Excellence Award, Network Computing Magazine's
2006 Well-Connected Award, Software Magazine's 2005 Top 500 Global
Software and Services Companies, Miercom's 2005 Best Integrated
Multimedia IP Contact Center product award, and Frost &
Sullivan's 2005 Excellence in Technology of the Year Award.
Interactive Intelligence employs more than 400 people and is
headquartered in Indianapolis. The company has 12 offices
throughout North America, Europe and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on
the Net: http://www.inin.com. This release contains certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners. Note to editors: There should be an accent
symbol over the "e" in "Communite" in the text above. It has been
removed for transmission purposes only.
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