ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of business communications software, said today it will offer a hosted notification service, branded under the name icNotify(TM). icNotify is designed to cut costs associated with outbound customer interactions by automating traditional manual processes and by eliminating the need for on-premise customer equipment and network bandwidth. The icNotify service, initially targeted at financial service institutions and physician offices, provides outbound notification services for automated messaging, with the added benefit of giving subscribers flexible, multi-channel contact options based on their unique needs. Examples of how businesses can use the icNotify service include financial institutions that want to send customers notification of loan status, fraud alerts, deposit confirmations, and portfolio updates. Physician offices can use the service for notifications such as prescription reminders, appointment reminders, "agent-less" health education campaigns, and patient satisfaction surveys. "For a typical financial services firm, the average outbound call costs $2.70 - a cost largely attributable to labor," said Art Schoeller, senior analyst, Yankee Group. "Services such as icNotify can go a long way toward displacing a major portion of that expense through automation. In addition, customers are better served since these services are geared to deliver messages based on the customer's preference, such as e-mail, text message, or recorded voice call." The icNotify service is switch-independent, so it can work with a variety of third-party PBXs and IP PBXs. The service will be delivered through landline and mobile phones, e-mail, fax, pagers, personal digital assistant devices, and short message service-enabled devices. The icNotify service will also make use of text-to-speech, speech recognition, pre-recorded messages, on-the-fly message recording, and self-service options - the latter designed to minimize inbound call volume in response to outbound notifications. "In addition to the business benefits we'll be providing customers, our icNotify service offers the advantage of multi-channel contact options and lower costs due to our unique single-platform, standards-based software approach," said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples. "This offering leverages our more than ten years of experience developing and deploying business communications software for contact center automation and enterprise IP telephony. The return on investment for the service should typically average less than four months, and the improved efficiencies it adds to a business can be tremendous." The icNotify service will be made generally available throughout the U.S. and Canada by the end of Q1 2006. It will be offered directly from Interactive Intelligence and through application service providers. Pricing will be based on an initial set-up fee, plus monthly usage charges. The icNotify service for physician offices will be demonstrated at the HIMSS 2006 Conference & Exhibition in San Diego, Calif., Feb. 12-16 - visit Interactive Intelligence booth #7214. For information about the conference, visit http://www.himss06.org. For more information about icNotify, visit: http://icnotify.inin.com. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq:ININ) offers business communications software solutions for contact center automation, enterprise IP telephony, unified communications, and self-service automation. The company was founded in 1994 and has more than 1,500 customers worldwide. Recent awards include Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.ININ.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contacts: