ININ Interactive Intelligence Grp., Inc.

INDIANAPOLIS, Oct. 11 /PRNewswire-FirstCall/ -- The American Teleservices Association honored Interactive Intelligence Inc. (NASDAQ:ININ) last month with its TECHNOVATION Award for the company's contact center automation software, Customer Interaction Center(R) (CIC). (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) The award, which was designed to acknowledge innovation and foster a continuing focus on new product development based on groundbreaking technologies, was presented at the 2005 ATA Convention & Expo held in San Diego, Calif. Sept. 25-28, which drew more than 60 exhibitors and more than 500 attendees. "We selected CIC for our TECHNOVATION Award based on its unique pre- integrated, bundled contact center suite approach, which includes a single- platform, modular design, and open, software-based architecture," said Tim Searcy, chief executive officer for ATA. "This innovative approach helps organizations reduce costs and complexity associated with integration, provides an incremental growth path and virtually unlimited scalability without forklift upgrades, and helps leverage existing technologies to ensure maximum return on investment, as well as long-term investment protection." CIC qualified as an award finalist based on detailed application requirements evaluated by ATA staff and select convention steering committee members, followed by an in-person briefing and demonstration during the show. Interactive Intelligence originally released CIC in 1997, making it the first vendor to offer an "all-in-one" Windows-based communications software system. For maximum flexibility, the company offers several infrastructure options, including a pure session initiation protocol-based VoIP platform, an all-software VoIP option, and hybrid PBX/IP PBX options. Applications include desktop soft phone with full call control and presence management, automatic call distribution with skills-based routing and multimedia queuing, outbound and blended dialing with end-to-end campaign management, interactive voice response with optional speech recognition, fax services, screen-pop, Web chat and callback, unified messaging, multimedia recording, and more. CIC is ideal for all inbound, outbound and blended contact centers, including IP-based contact centers, mid-sized contact centers, and large, distributed contact centers, particularly those with global operations. CIC is also ideal for service-oriented, CRM-focused enterprises, especially those with mobile workers. Vertical target markets include financial services, healthcare, higher education, teleservices, and collections. CIC is offered through Interactive Intelligence's global network of approximately 160 value-added resellers. For more information about CIC, visit http://www.inin.com/Products/cic/cic.asp . For more information about ATA and the ATA Annual Conference & Expo, visit http://www.ataconnect.org/ . About Interactive Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) offers business communications innovation, experience and value with software solutions for enterprise IP telephony, contact center automation, customer self-service, and unified communications and messaging. The company was founded in 1994 and has more than 1,500 customers worldwide. Recent awards include the 2004 Network World 200, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contacts: Christine Holley Director of Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director of Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/ http://www.inin.com/Products/cic/cic.asp http://www.ataconnect.org/

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