ININ Interactive Intelligence Grp., Inc.

INDIANAPOLIS, Aug. 29 /PRNewswire-FirstCall/ -- Independent network consultancy and test lab, Miercom, honored Interactive Intelligence Inc. (NASDAQ:ININ) with its "Best Integrated Multimedia, IP Contact Center" product award following a hands-on comparative evaluation that included IP- based contact center solutions from Avaya, Genesys, Mitel, Nortel and Siemens. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) According to Miercom founder, Ed Mier, the Interactive Intelligence software, called Customer Interaction Center(R) (CIC), beat out competitive products based on its "clean multimedia integration." "Unlike some competitors, who had to evolve their contact centers from voice-only call centers, Interactive Intelligence started from scratch with IP and multimedia in mind," Mier said in an article titled, "IP Contact Centers: Side-by-side," published in the August issue of Business Communications Review. "In Miercom's opinion, Interactive Intelligence has done a better job of integrating classical voice call handling with new media channels, including Web chat and e-mail." Other areas of evaluation included Interactive Intelligence's Web-based self-service capability in its e-FAQ(R) software, called "well-done" by the test lab, and the vendor's software-only packages, which Miercom commended for offering full session initiation protocol (SIP) support, and integration with any third-party SIP system, or its own SIP-based telephone infrastructure. Miercom also praised CIC's Interaction Administrator(R) interface for its single point of administration, and its call-flow design interface, called Interaction Designer(R), for enabling users to define sophisticated speech recognition actions as part of any call flow. In addition to CIC, Miercom reviewed CIC's multimedia recording and scoring product, Interaction Recorder(R), citing it as yet "another well- integrated subsystem" to CIC. The test lab also highlighted Interaction Recorder's flexibility for handling synchronized recording of all multimedia activity, including voice calls, Web chats, faxes and e-mails. First released in 1997, CIC was one of the first Windows-based, bundled communications application software products on the market. In 2002, Interactive Intelligence added SIP support, and the following year CIC became the first product of its kind to incorporate Intel's NetStructure Host Media Processing (HMP) software, designed to give organizations a simpler, more cost-effective IP telephony solution. "Since our founding, we've taken an innovative approach to developing business communications software," said Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence. "Miercom's 'Best Integrated Multimedia, IP Contact Center' award makes it clear that our approach is unique in the marketplace, and we're proud to have brought the benefits of this approach -- from superior flexibility and simplicity, to lower total cost of ownership and long-term investment protection -- to our more than 1,500 customers worldwide." For more information about CIC, visit http://www.inin.com/Products/cic/cic.asp . About Miercom Miercom is a privately held network consultancy, specializing in networking and communications-related product testing and analysis. The company's highly-skilled engineers, many with over 25 years of experience in the networking industry, have developed methodologies for testing products as diverse as Wireless devices, IP-PBX's, VoIP application tools, unified messaging, security and IPS systems. Founded in 1988, Miercom has pioneered the comparative assessment of networking hardware and software. Testing results and other technology research articles continue to appear in BCR, NWW and other industry journals. Miercom is headquartered in East Windsor, New Jersey and can be reached at +1 800.643.7266; on the Web: http://www.miercom.com/ . About Interactive Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) offers business communications innovation, experience and value with software solutions for enterprise IP telephony, contact center automation, customer self-service, and unified communications and messaging. The company was founded in 1994 and has more than 1,500 customers worldwide. Recent awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, the 2004 Network World 200, and Frost & Sullivan's 2004 Product Innovation Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contact: Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/ http://www.inin.com/Products/cic/cic.asp http://www.miercom.com/

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