Interactive Intelligence to Host D.C. Seminar on VoIP in the Contact Center
May 05 2005 - 10:00AM
PR Newswire (US)
Interactive Intelligence to Host D.C. Seminar on VoIP in the
Contact Center WASHINGTON, May 5 /PRNewswire-FirstCall/ --
Interactive Intelligence Inc. (NASDAQ:ININ), a global developer of
business communications software, is hosting a free half-day
seminar about Voice over IP (VoIP) in the contact center, Tuesday,
May 17, 8 a.m. to 12:30 p.m. at Tysons Corner Marriott, Vienna,
Virginia. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) This
educational seminar, called "Best Practices for Migrating Your
Contact Center to VoIP," is designed for contact center and
information technology managers interested in hearing from industry
experts and peers about how they can maximize their return on
investment through VoIP. Best practice topics geared toward the
contact center manager will include adopting IP to maximize
customer-driven applications and agent performance. For IT
managers, best practices will be presented for networking remote
sites, disaster recovery, compliance, and implementing session
initiation protocol (SIP) -- the emerging protocol for VoIP.
Attendees will hear about one company's migration to VoIP,
including benefits and lessons learned. All attendees will receive
a best practices "IP Contact Center Migration Plan" to take with
them following the seminar. The seminar, hosted by Interactive
Intelligence, is co-sponsored by Alliance Systems, Intel and
Polycom, and will include breakfast and lunch at no charge. On-site
registration will be accepted with a business card and valid form
of identification. To register, or for more information about this
free seminar, visit
http://www.inin.com/News/Events/seminars/seminars.asp?id=576 . If
you have additional questions, please call 317.872.3000, or e-mail
. Interactive Intelligence has more than eight years of experience
developing and deploying traditional and IP-based business
communications software for contact centers and enterprises. The
company has been providing SIP-based software since 2002, and has
approximately 1,500 customers worldwide. About Interactive
Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) is a
global developer of business communications software for IP
telephony, contact center automation, unified communications, and
customer self-service. The company was founded in 1994 and has
approximately 1,500 customers worldwide. Recent awards include
Software Magazine's 2004 Top 500 Global Software and Services
Companies, and Frost & Sullivan's 2004 Product Innovation
Award. Interactive Intelligence employs approximately 350 people
and is headquartered in Indianapolis. The company has 12 offices
throughout North America, Europe and Asia. Interactive Intelligence
can be reached at +1 317.872.3000 or ; on the Web:
http://www.inin.com/ . This release contains certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO
http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence
Inc. CONTACT: Christine Holley, Director, Market Communications of
Interactive Intelligence Inc., +1-317-715-8220, Web site:
http://www.inin.com/
http://www.inin.com/News/Events/seminars/seminars.asp?id=576
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