ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence to Host D.C. Seminar on VoIP in the Contact Center WASHINGTON, May 5 /PRNewswire-FirstCall/ -- Interactive Intelligence Inc. (NASDAQ:ININ), a global developer of business communications software, is hosting a free half-day seminar about Voice over IP (VoIP) in the contact center, Tuesday, May 17, 8 a.m. to 12:30 p.m. at Tysons Corner Marriott, Vienna, Virginia. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) This educational seminar, called "Best Practices for Migrating Your Contact Center to VoIP," is designed for contact center and information technology managers interested in hearing from industry experts and peers about how they can maximize their return on investment through VoIP. Best practice topics geared toward the contact center manager will include adopting IP to maximize customer-driven applications and agent performance. For IT managers, best practices will be presented for networking remote sites, disaster recovery, compliance, and implementing session initiation protocol (SIP) -- the emerging protocol for VoIP. Attendees will hear about one company's migration to VoIP, including benefits and lessons learned. All attendees will receive a best practices "IP Contact Center Migration Plan" to take with them following the seminar. The seminar, hosted by Interactive Intelligence, is co-sponsored by Alliance Systems, Intel and Polycom, and will include breakfast and lunch at no charge. On-site registration will be accepted with a business card and valid form of identification. To register, or for more information about this free seminar, visit http://www.inin.com/News/Events/seminars/seminars.asp?id=576 . If you have additional questions, please call 317.872.3000, or e-mail . Interactive Intelligence has more than eight years of experience developing and deploying traditional and IP-based business communications software for contact centers and enterprises. The company has been providing SIP-based software since 2002, and has approximately 1,500 customers worldwide. About Interactive Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has approximately 1,500 customers worldwide. Recent awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, and Frost & Sullivan's 2004 Product Innovation Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/ http://www.inin.com/News/Events/seminars/seminars.asp?id=576

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