ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence Reports Record First Quarter Revenues INDIANAPOLIS, April 21 /PRNewswire-FirstCall/ -- Interactive Intelligence Inc. (NASDAQ:ININ), a global developer of business communications software, today reported record revenues of $14.6 million for its first quarter ended March 31, 2005, an increase in revenues of 6 percent over revenues of $13.7 million reported for the first quarter of 2004. Software revenues for the first quarter of 2005 were $7.8 million, an increase of 11 percent over the first quarter of 2004. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) Net income for the first quarter was $25,000, or $0.00 per share, compared to net income of $120,000, or $0.01 per share, in the comparable quarter of 2004. Operating expenses increased principally due to sales and marketing costs associated with the operations of Vonexus, a wholly-owned subsidiary established in the second half of 2004. Vonexus offers a complete phone system based on Enterprise Interaction Center(R) (EIC), the first all-software Microsoft-based IP PBX. "We are encouraged by the increased customer licensing for our contact center solutions when we compare the first quarter of 2005 to the first quarter of 2004," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown. "We believe our growth is indicative of the value our innovative solutions deliver to our customers and believe that we will continue to win business in our traditional call center market. We are also pleased with the expanding partnerships and increasing revenues of our wholly-owned Vonexus subsidiary. When we created Vonexus we knew that there would be an investment period. We are seeing order amounts increasing and we remain positive about the potential as we move through 2005 and into 2006." Interactive Intelligence added more than 60 new customers during the first quarter of 2005. Customers signing contracts in the first quarter included Interactive Intelligence contact center purchases and Vonexus IP PBX purchases. Together, these customers represented a wide range of industries including professional services firms, government agencies, financial services, technology companies and universities. Other company highlights in the first quarter included an agreement between Vonexus and Quintum Technologies, which enables EIC to be packaged with the SIP Tenor VoIP MultiPath gateways, giving customers increased reliability, improved quality of service, and simplified deployment. Also in the first quarter, Vonexus announced its plan to offer a premise- based IP audio conferencing product called Live Conference(TM), with Microsoft Office Live Meeting, giving customers a conferencing solution designed to reduce costs, increase productivity, and enhance collaboration. Additionally, Interactive Intelligence released enhanced versions of its contact center automation software, Customer Interaction Center(R) (CIC), and its unified messaging and communications software, Communite(R). In its continued push to penetrate the rapidly growing IP telephony market, Interactive Intelligence also released its upgraded SIP proxy server, called Interaction SIP Proxy(TM) 3.0. The new version, ideal for distributed contact centers, large enterprises, and service providers, includes major enhancements to security, site survivability, and multi-device support. In recognition of its progress within the IP telephony market, Internet Telephony magazine honored Vonexus with its 2004 Product of the Year Award, which was announced in January. And in March, Customer Inter@ction Solutions magazine named Interactive Intelligence a 2005 IP Contact Center Technology Pioneer Award winner. Interactive Intelligence will host an earnings conference call today at 4:30 p.m. Eastern time (EDT), featuring Dr. Brown and the company's chief financial officer, Stephen R. Head. There will be a live Q&A session following opening remarks. The teleconference is expected to last approximately 45 minutes. To access the teleconference, please dial 1-800-633-8684 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: "Interactive Intelligence first quarter earnings call." The teleconference will also be broadcast live on the company's investor relations' page at http://www.inin.com/investors . An archive of the teleconference will be posted following the call. To receive a copy of the earnings release, please call 317.872.3000 and press "4" for investor relations, or e-mail . About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, and Network World Magazine's 2003 Top 200. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contacts: Stephen R. Head Chief Financial Officer Interactive Intelligence Inc. +1 317.715.8412 Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 Interactive Intelligence, Inc. Consolidated Balance Sheets (in thousands) March 31, December 31, 2005 2004 (unaudited) Assets Current assets: Cash and cash equivalents $15,155 $14,603 Accounts receivable, net 10,119 10,251 Prepaid expenses 2,919 2,119 Other current assets 646 836 Total current assets 28,839 27,809 Property and equipment, net 4,039 4,071 Other assets, net 629 618 Total assets $33,507 $32,498 Liabilities and Shareholders' Equity Current liabilities: Line of credit $3,000 $3,000 Accounts payable and accrued liabilities 5,467 5,894 Accrued compensation and related expenses 1,196 1,200 Deferred software revenues 4,693 4,484 Deferred services revenues 13,863 12,884 Total current liabilities 28,219 27,462 Shareholders' equity: Preferred stock - - Common stock 160 159 Additional paid-in-capital 65,405 65,179 Accumulated deficit (60,277) (60,302) Total shareholders' equity 5,288 5,036 Total liabilities and shareholders' equity $33,507 $32,498 Interactive Intelligence, Inc. Consolidated Statements of Operations (in thousands, except per share amounts) Three months ended March 31, 2005 2004 (unaudited) Revenues: Software $7,795 $6,993 Services 6,798 6,713 Total revenues 14,593 13,706 Cost of revenues: Software 632 493 Services 2,841 2,855 Total cost of revenues 3,473 3,348 Gross profit 11,120 10,358 Operating expenses: Sales and marketing 5,858 5,028 Research and development 3,195 3,278 General and administrative 2,063 1,871 Restructuring and other charges - 16 Total operating expenses 11,116 10,193 Operating income 4 165 Interest income, net 51 7 Income before income taxes 55 172 Income taxes 30 52 Net income $25 $120 Net income per share: Basic $0.00 $0.01 Diluted $0.00 $0.01 Shares used to compute net income per share: Basic 15,958 15,806 Diluted 16,260 16,700 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Stephen R. Head, Chief Financial Officer, +1-317-715-8412, , or Christine Holley, Director, Market Communications, +1-317-715-8220, , both of Interactive Intelligence Inc. Web site: http://www.inin.com/

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