Comcast Opens New 450-Seat Bilingual Customer Support Center in Albuquerque
December 08 2015 - 12:30PM
Business Wire
As part of its ongoing commitment to provide an outstanding
customer experience, Comcast along with Governor Susana Martinez,
Economic Development Secretary Jon Barela and Mayor Richard Berry,
today celebrated the grand opening of the Albuquerque bilingual
customer support center with a ribbon cutting ceremony.
The state-of-the-art 47,000-square-foot facility has the
capacity to seat approximately 450 agents. Comcast has been hiring
for the new positions and providing comprehensive training to team
members for nearly a year. With the addition of the call center,
Comcast has over 650 employees across the state and expects to have
850 by early next year. The new call center will provide customer
support for Comcast residential products and services, handling
calls primarily from Spanish-speaking customers across the country,
as well as calls in English.
Today’s announcement emphasizes Comcast’s continued investment
in New Mexico. In 2014, Comcast’s total employee investment
including payroll, payroll taxes, benefits, healthcare, training
and tuition reimbursement totaled more than $30 million. Since
1996, Comcast has invested more than $521 million in technology and
infrastructure into New Mexico. Additionally, last year Comcast
contributed $1.5 million to New Mexico community organizations and
non-profits.
“I’m pleased that Comcast made the business decision to invest
in New Mexico and create 450 new jobs in the process,” said
Governor Susana Martinez. “Comcast’s decision to locate this
facility in Albuquerque underscores the fact that New Mexico has
the talented workforce and resources to fuel business growth.
Comcast is a valued member of New Mexico’s business community and
their expanded presence in our state will have a positive impact on
the local and state economies.”
“New Mexico has become a competitive state to do business and we
are thrilled that Comcast chose Albuquerque for their expansion,”
said Economic Development Secretary Jon Barela. “We have a skilled
and talented workforce and I know that here Comcast will find the
best employees to make their bilingual customer support center a
success.”
“This new facility represents one of the many steps Comcast is
taking to deliver the experience our customers deserve at every
interaction,” said Tom Karinshak, SVP, Customer Service, Comcast.
“We’re on a mission and this center, together with our amazing
employees, brings us a step closer to delivering an even better
customer experience.”
“Comcast made a smart choice by expanding in Albuquerque for
this new facility,” said Mayor Richard J. Berry. “By leveraging our
talented workforce and unparalleled cultural diversity, I am
confident that Comcast will experience great success in our city’s
business-friendly environment.”
The state-of-the-art facility, located at 4611 Montbel Place NE,
has best-in-class industry technologies for servicing customers,
including a cafeteria and a fitness center for employees.
Positions will continue to be available with the center. Those
interested in employment opportunities with Comcast are encouraged
to review job profiles and opportunities at www.jobs.comcast.com
where they can also apply for positions.
About Comcast Cable
Comcast Cable is one of the nation's largest video, high-speed
Internet and phone providers to residential customers under the
XFINITY brand and also provides these services to businesses.
Comcast has invested in technology to build an advanced network
that delivers among the fastest broadband speeds, and brings
customers personalized video, communications and home management
offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global
media and technology company. Visit www.comcastcorporation.com for
more information.
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Comcast CableJulianne Phares, 505-271-3701 or
505-218-0961Julianne_phares@cable.comcast.com
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