Jordan Kuwait Bank Adapts to New Normal With Citrix
June 09 2020 - 7:00AM
Business Wire
Financial institution to extend use of remote
work solutions across 1,300 employees to maintain operations
COVID-19 continues to change the way companies do business in
the Middle East. And one of the largest banks in Jordan is using
solutions from Citrix Systems, Inc. (NASDAQ: CTXS) to adapt. Jordan
Kuwait Bank (JKB) has implemented Citrix® Virtual Apps and Desktops
across its 64 branches throughout Jordan and Cyprus, which has
allowed it to remain operational and offer financial services to
its SME and corporate customers to manage critical imports and
continue trading seamlessly while the country is in lockdown.
Seeing global events unfold, and recognizing that a majority of
its employees would need to work from home, JKB moved quickly to
implement Citrix Virtual Apps and Desktops alongside its Citrix
Application Delivery Controller (ADC) infrastructure to ensure they
could do so in a secure and reliable manner and continue to support
the bank’s retail, private and corporate customers.
With the help of Citrix Gold Partner PRO TECHnology, the
implementation of Citrix Virtual Apps and desktops was completed
across all staff members responsible for getting critical functions
to work remotely.
“Every organization needs to develop a business continuity plan
to ensure its business operations can continue, no matter the
disruption and that users remain productive while maintaining the
necessary level of security,” said Khalid Al Rashdan, CEO, PRO
TECHnology. “With Citrix solutions, we have empowered IT to deliver
on-demand apps and desktops to any device and enable remote work as
a long-term solution for a radically different future.”
Jordan Kuwait Bank now plans to extend Citrix remote working
solutions to all HQ departments staff, as it is fully aware that
remote working is a new kind of normal that will likely persist
beyond the pandemic.
“Our call centre employees need to be able to provide customers
with real time, uninterrupted updates on the latest news from
Jordan’s Central Bank,” Ala’a Qaddoumi, Information Security and
Business Continuity Manager, Jordan Kuwait Bank said. “And even in
these most challenging times with employees working remotely, all
customer calls were answered. That was a major differentiator for
the Citrix solution.”
Ibraheem Jaser, IT Infrastructure Manager, Jordan Kuwait Bank
added, “We knew we needed to make remote working a priority, and
for that reason we adopted Citrix solutions. We have worked with
Citrix since 2017 and, now more than ever, we believe that their
solution can transform how we serve our customers during these
unprecedented times.”
Citrix provides a complete range of digital workspace solutions
that empower employees to do their very best work in a safe and
secure manner anywhere, anytime, using any device. Click here to
learn more about these solutions and how your organization can use
them to gain the agility, speed and efficiency required to manage
resources in the dynamic way that unpredictable environments demand
and position your business for future success.
About Citrix
Citrix (NASDAQ:CTXS) is powering a better way to work with
unified workspace, networking, and analytics solutions that help
organizations unlock innovation, engage customers, and boost
productivity, without sacrificing security. With Citrix, users get
a seamless work experience and IT has a unified platform to secure,
manage, and monitor diverse technologies in complex cloud
environments. Citrix solutions are in use by more than 400,000
organizations including 98 percent of the Fortune 500. Learn more
at www.citrix.com.
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Karen Master Citrix +1 216-396-4683 Karen.master@citrix.com
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