Emerging from Digital Shock: Citrix Survey Shows IT Leaders Preparing for New Work Order
May 28 2020 - 8:30AM
Business Wire
75 percent of executives polled say employees
won’t return to the office as they knew it in wake of COVID-19, 72
percent say rapid shift to remote work is accelerating digital
transformation
The coronavirus has challenged IT organizations around the world
in ways unimaginable. But new research conducted by Censuswide on
behalf of Citrix Systems, Inc. NASDAQ:CTXS), shows they are rising
to the occasion, accelerating their digital transformation efforts
to accommodate more flexible ways of working they say employees
will demand even after the pandemic subsides. Over three-quarters
of more than 3,700 IT leaders in seven countries surveyed believe a
majority of workers will be reluctant to return to the office as it
was. And 62 percent say they are expediting their move to the cloud
as a result.
Testing their Mettle
“COVID-19 has put already stressed IT teams to the test as
mandates designed to slow the spread of the virus have forced them
to deliver digital work environments with unprecedented speed,”
said Meerah Rajavel, Chief Information Officer, Citrix. “But as the
results of our latest research reveal, they have responded and are
stepping up their efforts to accommodate flexible models that will
drive work for the foreseeable future.”
Flexing their Muscle
Over two-thirds of the IT decision makers polled by Censuswide
(69 percent) say that it has been surprisingly easy for the
majority of their employees to work from home, and 71 percent say
that the technology they have put in place has enabled them to
collaborate just as effectively as they can face-to-face. In light
of this, they are revving up their digital engines and implementing
solutions to support remote work for the long haul.
- 62 percent of IT leaders say their departments are considering
downsizing physical IT infrastructure and transitioning to a cloud
model
- 42 percent anticipate introducing digital workspace
platforms
- 44 percent are looking to public cloud services to facilitate
long-term remote working
A Rough Road
The road to widespread remote work has not been easy. Almost
half (48 percent) of the IT leaders who participated in the
Censuswide survey say their organizations did not have a business
continuity plan based on the vast majority of employees working
from home, and 61 percent found it challenging* to make the
switch.
In addition, the fast and widespread adoption of remote work has
opened a new set of concerns and challenges with which they must
deal:
- 70 percent of IT leaders are worried about information security
as a result of employees working-from-home
- 54 percent say there’s been a spike in employees installing
unsanctioned software.
- 23 percent say that unscheduled virtual personal network (VPN)
shutdowns have been a key problem for their department over the
last few weeks.
Taking a Toll
All of this has taken a toll on IT teams, with over
three-quarters (77 percent) reporting high stress levels. But there
is a silver lining.
“This crisis has thrust IT teams – often the ‘unsung heroes’ of
a business – into the limelight like never before,” Rajavel said.
“They have worked to deliver secure, reliable work environments
that are keeping employees engaged and productive and business
moving in extremely challenging times. And in doing so, they will
emerge from the crisis more strategic and valued by their
organizations than they were going in.”
More than three-quarters of the IT leaders polled (77 percent)
share this sentiment and say that IT is currently seen as “business
critical to their organization,” while 55 percent believe that
their new job title should be “working from home warrior” or
“corporate savior.”
About the study
This study was based on interviews conducted in April/May 2020
with 3,770 IT decision makers within medium and large
organizations* from the following seven markets: USA, UK,
Australia, Canada, Germany, France, the Netherlands. Respondents
work in the following sectors: Financial Services, Healthcare &
Life Sciences, Telecommunications / Media Technology, Professional
Services, Manufacturing, Retail, Other. The research was conducted
by Censuswide (www.censuswide.com) on behalf of Citrix.
* “Challenging” to mean ‘Presenting some challenges’,
‘reasonably challenging’, or ‘extremely challenging’
About Citrix
Citrix (NASDAQ:CTXS) is powering a better way to work with
unified workspace, networking, and analytics solutions that help
organizations unlock innovation, engage customers, and boost
productivity, without sacrificing security. With Citrix, users get
a seamless work experience and IT has a unified platform to secure,
manage, and monitor diverse technologies in complex cloud
environments. Citrix solutions are in use by more than 400,000
organizations including 98 percent of the Fortune 500.
For Citrix Investors:
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks
as well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press
release or with respect to the announcements described herein. The
development, release and timing of any features or functionality
described for our products remains at our sole discretion and is
subject to change without notice or consultation. The information
provided is for informational purposes only and is not a
commitment, promise or legal obligation to deliver any material,
code or functionality and should not be relied upon in making
purchasing decisions or incorporated into any contract.
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Karen Master Citrix +1 216-396-4683 Karen.master@citrix.com
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