New podcast reveals how functions can team to
remove friction from the workplace, improve the employee experience
and transform business results
Citrix Systems, Inc. (NASDAQ:CTXS) It’s been said that happy
employees equal happy customers. Unfortunately, employees today
have never been more frustrated or disengaged. Why? There’s too
much friction in the workplace that prevents them from getting
things done. It’s a problem plaguing companies around the world.
But it’s one that experts say together, IT and HR can fix.
According to a new podcast published on the Briefings Direct
Network, in joining forces, the functions can cut the noise and
distractions that have employees down and create a superior work
experience that boosts satisfaction, productivity, and overall
business results.
“How businesses perform has always depended on how well their
employees perform. Yet never before has the relationship between
how well employees work and the digital technology that they use
been so complex. And it’s taking a toll on productivity and
results,” said Dana Gardner, host of “IT and HR: a Not so Odd
Couple,” a newly released podcast on the Briefings Direct Network. “To improve things,
business leaders must enhance and optimize the employee experience
so that they in turn can optimize the customer experience and – by
extension – better support the success of the overall
business.”
Art Mazor, Principal and Global Human Resources Transformation
Practice Leader at Deloitte Consulting LLP, who joined Gardner on
the podcast, agreed. “Customers have a very high bar with which
they measure their experience with an organization. And if the
employee or workforce experience is not up to par, the customers
feel it. As a result, leaders recognize that they have to get this
right and get their workers in a place where they feel they can be
highly productive and in the service of customer outcomes.”
New Allies
And both HR and IT see this as their responsibility. According
to The Experience of Work: The Role of Technology in Productivity
and Engagement, a survey conducted by the Economist Intelligence
Unit (EIU) with sponsorship from Citrix, 74 percent of IT
executives and 75 percent of HR executives say they feel personally
responsible for improving the employee experience.
“The days when competitive salaries, benefits and career
development initiatives were enough to find and keep talent are
over. What employees today want in addition to all of this is a
simple way to do their jobs,” said Tim Minahan, EVP of Strategy and
Chief Marketing Officer of Citrix.
And this is where IT comes in.
“In teaming with HR to drive the convergence of physical
workspaces that are conducive to both collaboration and mindful
work and digital ones that provide simplified access to the
information and tools that employees need to complete tasks with
minimal complexity and disruption, IT can help take things to the
next level and create an environment that removes frustration,
engages employees and inspires them to do great work,” Minahan
added.
Transformative Results
And in the process, Mazor noted, they can drive real
improvements in overall business results.
“There has been a longstanding sense on the part of leaders that
there must be a link between a positive employee experience and
customer satisfaction. And now, there is true evidence that
demonstrates the linkage,” he said. “We noticed a very important
finding in this regard in the Deloitte Global Human Capital Trends
Report 2019, which found that purpose-focused companies
outperformed their S&P 500 peers by a factor of eight. How do
you get to purpose for people working in an organization? It’s
about creating that strong experience.”
As for the connection between employee experience and larger
business performance? A recent MIT study showed companies with
strong employee experiences have twice the innovation, double the
satisfaction of customers, and 25 percent greater
profitability.
Changing the Game
The key to enabling all of this? In Minahan’s view, “It all
comes down to people-centric computing, in which you put the person
at the center, make it easy for them to interact with the
technology and information they need to do their jobs and remove
some of the noise from their day so they can do the meaningful work
they want and are actually paid to do.”
And the key to doing this, Minahan added, lies in technology
such as intelligent digital workspaces through which companies can
give employees simple, unified access to the applications they
prefer to use anywhere, anytime, from any device. “Real business
value comes from using technology to empower people – to give them
flexibility and choice rather than bogging them down,” he said.
To hear more about how together, HR and IT can transform the
employee experience and the results their companies deliver, tune
in to IT and HR: A Not so Odd Couple on the Briefings Direct
Network.
About Citrix
Citrix (NASDAQ:CTXS) is powering a better way to work with
unified workspace, networking, and analytics solutions that help
organizations unlock innovation, engage customers, and boost
productivity, without sacrificing security. With Citrix, users get
a seamless work experience and IT has a unified platform to secure,
manage, and monitor diverse technologies in complex cloud
environments. Citrix solutions are in use by more than 400,000
organizations including 99 percent of the Fortune 100 and 98
percent of the Fortune 500.
For Citrix Investors:
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Securities Act of 1933 and of Section 21E of the Securities
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Media Contact: Karen Master Citrix +1 216-396-4683
Karen.master@citrix.com
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