Remote Support and IT Management Just Got Easier with Citrix GoToManage
May 03 2011 - 9:55AM
Business Wire
Citrix Systems has launched Citrix® GoToManage®, its new
comprehensive product for IT management. GoToManage is a
cloud-based product that enables IT professionals to provide remote
support for end users, while also being able to monitor and control
unattended remote machines. This new IT product complements Citrix
GoToAssist® Corporate for contact centers, where Citrix was the
2009 market share leader with 33.3 percent of the remote support
services market.1
GoToManage includes two modules, which can be purchased together
or separately. GoToManage Remote Support provides the ability to
deliver live end-user support and to control unattended computers
and servers. GoToManage Monitoring enables IT managers and managed
service providers (MSPs) to inventory, monitor and manage all of
their desktop devices (PCs and Macs), servers and networks.
“An integrated cloud-based remote support and IT management
platform is very compelling based on the specific needs of SMBs and
a more distributed workforce,” stated Robert Mahowald, research
vice president of IDC’s SaaS and Cloud Services practice. “The
GoToManage platform is responsive to these requirements, and is
well integrated, such that users can get help desk support and IT
device monitoring, side by side. There’s a new reality for a
cloud-based service for managing devices and user desktops, and
this simple and easy approach for companies to provide remote
support and monitoring in one offering looks like a winner.”
“From listening to our vast customer base of IT professionals,
we learned that they dislike piecemeal products. Our new,
integrated solution simplifies their life, makes them more
productive and enables them to support customers and their networks
more easily and comprehensively,” said Elizabeth Cholawsky, Citrix
Online’s general manager and vice president of IT Services. “This
is particularly true for SMBs, who don’t typically have an IT
professional in every location, but nevertheless require their IT
systems to be up and running 24/7.”
“Your teams should be congratulated for taking the information
and spending their time to make this one of the best managed
platforms available,” said Jason Sparks, vice president of storage
and systems at XIOLOGIX. “I would also like to thank you personally
and on behalf of my team for making our lives better doing what we
do. This platform will become a more integral part of our business
supporting our customers.”
GoToManage Remote Support
GoToManage Remote Support makes it simple to connect to and
support distributed end users and machines. Technical issues can be
resolved instantly by remote IT professionals using web-based PC
and Mac support to customers, end users or unattended computers and
servers. Team-based functionality lets multiple support technicians
share access to unattended machines, which can be grouped by
machines, company, operating system or location.
Using GoToManage Remote Support, live end-user support sessions
can be immediately initiated. Remote management capabilities also
enable after-hours or unattended access to customers’ desktops and
servers for virtual support. Other key features include easy,
secure file transfer and access to remote system information for
quick diagnostics.
GoToManage Monitoring
GoToManage Monitoring enables IT departments to inventory,
analyze and manage all PC and Mac devices, servers and networks
within their IT environment locally or worldwide. It’s simple and
secure to deploy, allows for auto-discovery of every device,
delivers proactive alerts for critical servers and applications in
real time, monitors performance, network usage and bandwidth
consumption, tracks configuration changes and much more. It also
eases the headache of upgrading and maintaining machines through
its automation functionality, which allows IT teams to increase
productivity and reduce operating costs by automating repetitive
tasks.
Automation makes server and application performance monitoring
easy. These automated features include proactive notification when
issues arise, auto-discovery of every device and inventory of all
hardware and software. Additionally, GoToManage Monitoring provides
the ability to track network traffic and usage, which improves
utilization.
To learn more about GoToManage and sign up for a free trial, go
to http://www.gotomanage.com. GoToManage news and general product
info can also be followed at http://www.twitter.com/gotomanage. You
can also learn more about GoToAssist for technical support centers
at http://www.gotoassist.com.
Related Links:
- Citrix Enters SaaS-based IT Management
with GoToManage
- GoToManage Facebook:
http://www.facebook.com/GoToManage
- GoToManage Facebook:
http://www.facebook.com/GoToManageGoToManage Twitter:
http://twitter.com/gotomanage
- GoToAssist YouTube:
http://www.youtube.com/gotoassist
- Workshifting blog:
workshifting.com
- Workshifting Twitter:
http://www.twitter.com/workshifting
1IDC, Worldwide Clientless Remote Support Services 2009 Top 6
Market Share Leaders, May 2010
About Citrix Systems, Inc.
Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of
virtual computing solutions that help companies deliver IT as an
on-demand service. Founded in 1989, Citrix combines virtualization,
networking, and cloud computing technologies into a full portfolio
of products that enable virtual workstyles for users and virtual
datacenters for IT. More than 230,000 organizations worldwide rely
on Citrix to help them build simpler and more cost-effective IT
environments. Citrix partners with over 10,000 companies in more
than 100 countries. Annual revenue in 2010 was $1.87 billion.
The Online Services Division of Citrix provides secure,
easy-to-use, cloud-based solutions that enable people to work from
anywhere with anyone. Whether using GoToAssist® to support
customers, GoToManage® for IT support and management, GoToMeeting®
to hold online meetings, GoToMyPC® to access and work on a remote
Mac® or PC, GoToWebinar® to conduct larger web events or
GoToTraining® to train customers or employees, businesses and
individuals are increasing productivity, decreasing travel costs
and improving sales, training and service on a global basis. For
more information, visit www.citrixonline.com.
Citrix®, GoToAssist®, GoToMeeting®, GoToManage®, GoToMyPC®,
GoToTraining® and GoToWebinar® are trademarks of Citrix Systems,
Inc. and/or one or more of its subsidiaries, and may be registered
in the Patent and Trademark Office and in other countries. All
other trademarks and registered trademarks are property of their
respective owners.
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