Black Box Helps San Jose Water Company Monitor and Optimize its Network with PathSolutions’ VoIP Monitoring Solution
May 11 2010 - 4:05PM
Business Wire
Black Box Corporation (NASDAQ:BBOX), an industry-leading
provider of voice communications, data infrastructure, and product
solutions today announced that San Jose Water Company has selected
PathSolutions’ VoIP Monitor, implemented and supported by Black
Box, to help manage and optimize its network.
Black Box has maintained San Jose Water Company’s voice network,
including its contact center, since 2009. Now, Black Box also will
provide VoIP Monitor, which helps to give San Jose Water Company
total visibility into their network. San Jose Water Company
selected the PathSolutions application because it provided the
broadest and deepest coverage for every link and device in its
network. As an authorized partner of PathSolutions, Black Box was
able to offer VoIP Monitor as part of its portfolio of
communications solutions.
“Our partnership with PathSolutions helps to ensure that our
clients’ networks, like San Jose Water Company’s, will perform
better, and will be more cost effective and efficient. This saves
organizations valuable resources that are normally expended to
manage and troubleshoot network issues. San Jose Water Company saw
the value of PathSolutions’ monitoring applications and selected it
to manage and optimize its network,” commented Michael Laughlin,
vice president, Black Box Network Services.
San Jose Water Company is an investor-owned public utility and
is one of the largest and most technically sophisticated urban
water systems in the United States. PathSolutions VoIP Monitor
currently monitors its network of more than 150 devices and links.
“We installed and deployed the VoIP Monitor on our network in less
than 15 minutes, and right away, network issues were identified and
fixes were recommended. This solution provided more information on
the state of my network, providing wider coverage of all network
ports as well as deeper visibility into each device and link, than
any other solution I evaluated. Going forward, PathSolutions’ VoIP
Monitor frees up my networking engineering resources to focus on
other things, such as ensuring optimal network performance,” said
Mark Keil, Information Systems Supervisor, Operations for San Jose
Water.
Added Tim Titus, CTO of PathSolutions, “San Jose Water Company
is an excellent example of the value that PathSolutions and Black
Box’s partnership delivers. Working together, we are able to
improve the quality and manageability of every aspect of clients’
networks.”
Network performance monitoring is a component of Black Box
Network Services’ suite of service-based offerings. PathSolutions
has been part of the Black Box portfolio since September 2009 when
Black Box expanded its network performance monitoring offerings.
These monitoring applications are available as a service, purchased
as a license or a combination of both. They offer clients
invaluable insight into their network performance, identifying and
resolving issues almost immediately.
About PathSolutions
PathSolutions’ Total Network Visibility™ solutions represent a
new paradigm in network performance monitoring software by changing
how network optimization is done. The company’s solutions for VoIP
and data networks are ready to go right out-of-the-box, acting as a
network’s eyes and ears. The health and performance of every device
and link in a network is continuously monitored and problems are
quickly diagnosed, making network resources more productive and
efficient. Working with companies like Tommy Bahama, Dow Chemical,
and Alcoa, PathSolutions is focused on ensuring that every network
performs optimally, no matter the size or resources available.
PathSolutions is a U.S. based company headquartered in Santa Clara,
California.
About Black Box
Black Box is the world’s largest technical services company
dedicated to designing, building and maintaining today’s
complicated data and voice infrastructure systems. Black Box
services more than 175,000 clients in 141 countries with 194
offices throughout the world. To learn more, visit the Black Box
Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. All third party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
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