Black Box Recognized by Cisco for Excellence in Customer Satisfaction in the United States
February 22 2010 - 9:15AM
Business Wire
Black Box Corporation (NASDAQ:BBOX), an industry-leading
provider of voice communications , data
infrastructure , and product solutions, announced today
that it has achieved a Customer Satisfaction Excellence Gold Star
from Cisco. This designation recognizes Black Box for delivering
outstanding customer service to customers in the United States.
“Black Box is pleased to be recognized for our efforts to
deliver exceptional customer experiences for our Cisco clients.
Service excellence is a top priority of our business. We believe
that our dedication to customer support and technical expertise set
us apart as a value-added reseller of Cisco and other leading
manufacturers’ solutions,” explained Peter Marquis, senior vice
president for Black Box Network Services.
“Customer service is a cornerstone of the Cisco Resale Channel
Program. We are pleased to recognize and congratulate Black Box
Network Services for achieving outstanding customer satisfaction,”
said Edison Peres, senior vice president of the worldwide channels
go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its
Gold, Silver, and Premier Certified partners based on regional
target goals, providing a weighted average of a partner's pre- and
post-sales support over a rolling 12-month period. Partners that
achieve outstanding customer satisfaction are awarded the Customer
Satisfaction Excellence Gold Star and can be found using the
advanced search menu in the Cisco Partner Locator. Black Box
maintains a Gold-level partnership with Cisco, the highest Cisco
partner designation available.
The Cisco Resale Channel Program provides a framework for
partners to build the sales, technical, and Cisco Lifecycle
Services skills required to deliver Cisco solutions to end
customers. Through the program's specializations and
certifications, Cisco recognizes a partner's expertise in deploying
solutions based on Cisco advanced technologies and services. Using
a third-party audit process, the program validates
partner qualifications such as technology skills, business
best practices, customer satisfaction, and presales and postsales
support capabilities – critical factors in choosing a trusted
partner.
Find More Information Online:
Cisco Certified Partners
Customer Satisfaction
About Black Box
Black Box is the world’s largest technical services company
dedicated to designing, building, and maintaining today’s
complicated data and voice infrastructure systems. Black Box
services more than 175,000 clients in 141 countries with 194
offices throughout the world. To learn more, visit the Black Box
Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. All third-party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
Cisco, the Cisco logo, and Cisco Systems are registered
trademarks of Cisco Systems Inc. in the United States and certain
other countries.
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