Instant Phone Service Made Possible by Orange Webphone API Using the Adobe Flash Platform
March 29 2011 - 9:00AM
Business Wire
Orange is the first telco to allow telephony services over its
network via a simple Web browser using the widely available Adobe®
Flash® Platform. With webphone API, companies can provide
users with the ability to initiate voice phone calls, from any
Adobe Flash compatible device, instantly.
For example, a company can use this new Application Programming
Interface (API) to provide instant phone service for a customer
browsing its Web site. The customer can use any device that
supports Adobe Flash and can instantly make a call to a sales desk
to close the sale on the spot.
Since Flash Player is embedded in over 98 percent of
Internet-enabled desktops (PC or Mac) in the world and is expected
to be installed in over 130 million smartphones and tablets by the
end of the year, there is typically no software to install or
download.
webphone API:
- allows developers to easily
integrate voice features into business applications thanks to
the Adobe Flash Platform;
- transforms the end user’s Internet
browser into a phone, allowing calls to and from fixed lines
and mobiles, including international and non-Orange lines; and
- allows B2B voice applications to be
delivered as a service, complementing the Orange cloud
computing portfolio.
“The webphone is key for the development of cloud-based
voice-enabled services,” said Guillaume Boudin, Vice President, IP
advanced services at Orange Business Services. “It provides a
unique capability of improving human interaction within both B2B
and B2C applications, enabling enterprises to develop their
business.”
“We’re excited to see Orange leverage the Adobe Flash Platform
and Adobe Flash Media Gateway to bring innovative
telecommunications services to address the growing need for
communications-embedded business processes,” said Guillaume Privat,
Director of Product Development, Adobe.
The main benefits of webphone API are:
- for B2B applications: no need to deploy
anything on the desktop, easy application maintenance and
versioning;
- for B2C applications: a user-friendly
one-click solution.
Webphone API is available for third party developers on
the Orange API portal:
http://api.orange.com/en/api/webphone-api,4
In the future, Orange Business Services will propose innovative
services leveraging webphone API, as part of its cloud
strategy for real-time business solutions.
About Orange Business
Services
Orange Business Services, the France Telecom Orange branch
dedicated to B2B services, is a leading global integrator of
communications solutions for multinational corporations. With the
world’s largest, seamless network for voice and data, Orange
Business Services reaches 220 countries and territories with local
support in 166. Offering a comprehensive package of communication
services covering cloud computing, enterprise mobility, M2M,
security, unified communications, videoconferencing, and broadband,
Orange Business Services delivers a best-in-class customer
experience across a global landscape. Thousands of enterprise
customers and 1.4 million users rely on an Orange Business Services
international platform for communicating and conducting business.
Orange Business Services is a four-time winner of Best Global
Operator at the World Communication Awards. Learn more at
www.orange-business.com.
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