The two companies will combine NTT Com's AI and other
technologies and infrastructures with transcosmos's advanced
business expertise and DX talent to provide Digital BPO
solutions
TOKYO, Aug. 23,
2024 /PRNewswire-PRWeb/ -- NTT Communications
Corporation (President & CEO: Katsushige Kojima; NTT Com) and
transcosmos inc. hereby announce that the two companies entered
into a strategic partnership agreement (the Agreement) in the
Digital BPO🄬 * 1 Solution services domain on July 17, 2024.
With the aim of creating a 100-billion-yen business in the next five years,
NTT Com and transcosmos will accelerate efforts toward
co-developing new solutions as well as implementing and operating
the solutions for clients under the Agreement.
Under the Agreement, the two companies will combine NTT
Com's AI and other technologies and infrastructures with
transcosmos's advanced business expertise and DX (Digital
Transformation) talent to provide Digital BPO solutions that
support businesses more than ever before.
NTT Com and transcosmos will deepen their partnership in
developing new solutions as well as in implementing and operating
solutions for clients to drive their DX initiatives, and ultimately
contribute to creating a prosperous society.
1. Background
As Japan faces severer labor
shortages amid the declining and aging population, it is crucial
for businesses to achieve DX using ICT technologies and secure
talent who have abilities to deliver DX towards sustainable
economic growth. While some clients are actively investing in DX,
the evolution of new ICT technologies is so fast that it is
becoming increasingly difficult for them to catch up.
In addition, companies also need to adapt to evolving complex
social requirements such as ESG-driven management at speed.
Yet, there is a limit to how much a company can do alone amid the
continued labor shortages. Against this backdrop, more and more
companies are taking a selection and concentration approach using
outsourcing services to focus on their core business.
NTT Com's competitive edge lies in its ability to promote
clients' DX by making the most of cutting-edge technologies such as
generative AI, IOWN, 5G, IoT and cloud, while transcosmos has
industry-leading expertise in a range of enterprise BPO services,
contact center operations and other business support services
domains underpinned by Digital BPO.
Through the Agreement, the two companies will jointly provide
solutions that help clients enhance their competitive edge with
infrastructure technology and professional expertise and DX
talent, thereby pushing forward sustainable growth of Japan's economy.
2. Scope of the Agreement
The two companies will co-develop new solutions and implement and
operate solutions under the Agreement.
With regard to the co-development of new solutions, the two
companies will develop next-generation contact centers powered
by tsuzumi, NTT's large-language model (LLM) and highly
accurate generative AI solutions with training data provided by
tsuzumi, and more. The two companies will also develop new packaged
solutions that come with infrastructure technologies and experts in
solving challenges that are common across industries such as
accounting and HR back-office operations.
As for implementation and operations services, the companies
will make joint-proposals and offer co-developed solutions to their
respective clients.
3. Initiatives
(1) Next-generation contact center development with the power of
tsuzumi
To help clients streamline contact center operations and enhance
customer interaction and experience at diverse
customer touchpoints, the two companies will develop secure
AI-powered contact centers leveraging tsuzumi, NTT's LLM.
Making the most of an ultra-light LLM—one of its
distinctive features—tsuzumi enhances the response accuracy of AI
by making AI learn specialized content as well as content specific
to each company. The contact centers can be used both in an
on-premise environment and in NTT Group's private cloud, ensuring
high levels of security required for handling private and
confidential information. The two companies aim to implement the
centers to about 100 companies by the end of 2027 with a focus on
the financial industry where security is critical.
Furthermore, the two companies will deliver AI-powered automated
customer services using tsuzumi, contributing to clients in
enhancing CX by presenting the right responses and automating
customer support processes as requested.
(2) Green Transformation (GX) solution (refer to the attached
for details)
The two companies will offer various GHG emissions-related services
at one-stop. The solution includes services from defining
calculation logics, collecting, analyzing, and visualizing data to
proposing actions for emissions reduction. By automating the entire
process from data collection to visualization, businesses can
generate data such as value and volume of goods and services
purchased, emission factors* 2 and GHG emissions without any
man-hours.
(3) Local Government Digital Transformation (DX) solution (refer
to the attached for details)
To help local governments drive DX, the two companies will provide
NTT Com's Local Government Platform (LGPF)* 3—an operation
management system designed for local businesses—and
government-citizen communication services built on transcosmos's
social networking services (SNS) as well as BPO services all at
one-stop. The solution will solve staff and digital talent
shortages, and help local governments create a comfortable and
attractive community.
4. Roles of two companies
NTT Com: Provide services including: 1) tsuzumi, NTT's LLM, 2) GHG
emissions data visualization solutions, and 3) LGPF.
transcosmos: Provide services including 1) GHG emissions
calculation solutions, and 2) public sector solutions* 4.
5. Next steps
With the aim of creating a 100-billion-yen business in the next five years,
NTT Com and transcosmos will accelerate efforts toward
co-developing new solutions as well as implementing and operating
the solutions for clients under the Agreement.
The two companies will also push forward the development of
industry-common business solutions, thereby contributing to clients
in increasing their competitive edge.
- 1: Digital BPO🄬 is a registered trademark of transcosmos and
used as a collective term for services that combine BPO operations
and various technologies to help clients transform their
businesses.
- 2: CO2 emission factor shows carbon dioxide emitted per
kilowatt-hour of electricity generated by an electric power
company.
- 3: Local Government Platform (LGPF) is NTT Com's platform
service designed for local governments, local business operators,
and citizens.
- 4: Solutions for the public sector help local governments in 1)
achieving DX, 2) promoting contactless services using digital
technologies, 3) identifying challenges and developing strategies
to solve the challenges, and 4) developing, implementing, and
operating systems. System development and implementation services
come with HR strategy development and staff training services to
drive DX.
About NTT Communications Corporation
NTT Communications solves global technology challenges by helping
enterprises utilize managed IT-infrastructure solutions to overcome
complexity and risk in their IT environments. These solutions are
backed by our worldwide infrastructure, including industry-leading,
global tier-1 public and private networks reaching over 190
countries/regions, and more than 500,000m2 of the world's most
advanced data-center facilities. As the core provider of the DOCOMO
group's enterprise-business services and solutions, we create value
by providing global-scale support for restructuring in industry and
society, new workstyles, and digital transformation in communities.
Together with NTT Ltd., NTT Data and NTT DOCOMO, we are the NTT
Group.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 181 bases across
35 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce Services to deliver our clients'
excellent products and services to consumers in 46
countries/regions around the globe. transcosmos aims to be the
"Global Digital Transformation Partner" of our clients, supporting
the clients' transformation by leveraging digital technology,
responding to the ever-changing business environment. Visit us here
https://www.trans-cosmos.co.jp/english/
Media contact:
Public Relations, Corporate Planning,
NTT Communications Corporation
pr-cp@ntt.com
Public Relations & Advertising Department,
transcosmos inc.
pressroom@trans-cosmos.co.jp
Customer inquiries:
Business Solutions Department â…¤, Business Solutions Division,
NTT Communications Corporation
pr-tci@ntt.com
Contact for service inquiries,
transcosmos inc.
g_sales@trans-cosmos.co.jp
GX Solution
An end-to-end solution ranging from visualizing GHG emissions to
proposing and executing action for emissions reduction.
1. Background
Global warming has become a matter of concern. Against this
backdrop, companies must consider both environmental impact and
economic growth at the same time in managing business.
Also, ESG investment is gaining momentum among institutional
investors especially in recent years, calling for GHG emissions
disclosures and specific action towards emissions reduction.
However, many companies still face challenges to meet their
requirements such as a lack of expertise and internal resources for
identifying and collecting GHG-related data as well as knowledge
for deciding specific actions to take to reduce emissions.
2. GX Solution overview and distinctive features
Combining the power of technology and people, GX solutions offer
end-to-end services from collecting, processing, visualizing to
analyzing data required for GHG emissions calculation as well as
proposing actions for emissions reduction.
Specific steps are as follows:
Step 1: Grasp business process and available data
Step 2: Identify scope of data collection and build and operate a
data collection system
Step 3: Visualize data
Step 4: Propose actions for emissions reduction
â– Local Government DX Solution
Background
As Japan faces an aging and
declining population, promoting DX is critical to invigorate local
economies. Although some local governments are making steady
progress towards developing DX promotion policies, many remain
without a DX promotion taskforce, in particular local governments
in small areas. As staff and talent shortage is the key challenge
in setting up a DX promotion taskforce, local governments consider
it necessary to partner with public companies to bridge the gap
between areas* 2.
NTT Com and transcosmos have been supporting local governments
from before in their respective ways, NTT Com primarily with its
infrastructure technology services and transcosmos mainly with its
advanced expertise built on business-savvy and DX professionals.
With a belief that the optimum approach is to offer technology and
people as one since they are essentially inseparable, the two
companies will deliver the Local Government DX Solution leveraging
their respective strengths.
2. Local Government DX Solution overview and distinctive
features
With the Local Government DX solution, the two companies will offer
implementation services for Local Government Platform (LGPF)* 3—a
DX platform that helps create a comfortable and attractive
community—and BPO services for local governments at one-stop.
The solution will enhance the quality of life of local citizens
and administrative management processes by utilizing regional
data.
(1) Enhance citizen services by connecting LGPF and social
networking services* 4
Centralize all information relevant for local citizens such as
events, disaster prevention, and special services into LGPF, and
disseminate the information to citizens via apps and SNS. Local
governments and businesses can check and utilize app and SNS usage
data accumulated on LGPF to improve operations.
(2) BPO services for local government
The two companies will handle administrative operations on behalf
of local governments such as handling inquiries that tend to rise
when starting new initiatives as well as helping them use apps and
SNS.
- 1: CO2MOS is NTT Com's service equipped with features required
for GHG emissions calculation.
- 2: Source: "Survey of mayors across Japan on local government DX," a survey
conducted by NTT Com and Project Design Online for a featured
article for Project Design Online Monthly Magazine 2023
September.
- 3: Local Government Platform (LGPF) is NTT Com's platform
service for local governments, businesses, and citizens.
- 4: transcosmos DEC Connect will be used for connecting LGPF
with SNS. For more details, visit the link below (no translation
available):
https://www.trans-cosmos.co.jp/digitalmktg/dec_connect.html
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251,
pressroom@trans-cosmos.co.jp,
https://www.trans-cosmos.co.jp/english/
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SOURCE transcosmos inc.