M-Files Unveils Knowledge Work Automation Capability Maturity Model and Toolkit
August 19 2024 - 8:00AM
Business Wire
New Digital Maturity Assessment Tool Helps
Organizations Understand Their Digital Transformation Maturity
Level and Unlock the Power of Knowledge Work Automation
M-Files, the leader in knowledge work automation, today unveiled
the M-Files Knowledge Work Automation Capability Maturity Model
(CMM) and introduced a toolkit to help organizations assess where
they are in their digital transformation journey for content and
information management. The toolkit, which helps companies create a
roadmap for a best-in-class digitalization strategy utilizing
automation, includes:
- The M-Files Knowledge Work Automation Capability Maturity
Model: Based on the CMM framework developed by the Software
Engineering Institute at Carnegie Mellon University, the M-Files
Knowledge Work Automation CMM is specific to knowledge work
automation and generative AI. The framework leverages M-Files'
expertise in knowledge work automation to help companies implement
technologies and create a more centralized approach to content and
information management. The model evaluates a company’s maturity
based on five core competencies: information strategy, governance
and resourcing, technology and IT infrastructure, level of
automation, and end-user capabilities.
- Commissioned study conducted by Forrester, "Unlocking
Efficiency: The Inevitable Rise of Knowledge Work Automation":
M-Files commissioned Forrester Consulting to evaluate the current
state of strategic maturity of content and information management
at companies around the globe. Forrester conducted an online survey
with 415 global IT and business leaders involved in strategic
decisions relating to their company’s enterprise content and
information management strategy. The survey found that while
companies are moving in the right direction with their adoption of
automation for everything from ad hoc tasks to complex workflows
and knowledge work, most companies have a way to go toward
optimizing enterprise content and information management.
- Digital Maturity Assessment Tool, Developed by
Forrester: M-Files commissioned Forrester Consulting to develop
a self-assessment tool that provides customized results and
recommendations to help organizations improve their content and
information management practices. Organizations receive a score
indicating their maturity level from beginner to advanced. Based on
these scores, organizations can then identify their position on the
M-Files Knowledge Work Automation CMM mentioned above and implement
recommendations for adopting automation and artificial intelligence
into their knowledge work processes.
“Knowledge work is entering a new era and to succeed, companies
need to improve their maturity and automate mundane administrative
tasks within their organization. To accomplish this, they must
first understand where their organization sits across several focus
areas and address the fundamentals to truly unlock the power of
GenAI,” said Antti Nivala, founder and CEO, M-Files. “The M-Files
Knowledge Work Automation CMM and Digital Maturity Assessment Tool
provide organizations with a comprehensive understanding of where
they fall in their digital transformation journey for content and
information management. This allows them to establish a
best-in-class strategy to enable employees to work smarter through
automation and generative AI.”
According to the Forrester study, “The volume of information
makes it impossible to scale modern work without increasing the
reliance on automation and exploring where AI can provide relief
from repetitive work.”
“Companies that get knowledge work automation right are expected
to outperform those that don’t with increased productivity,
employee satisfaction, and competitive differentiation. Companies
looking to increase the maturity of their information and their
content management approaches are moving toward automating
increasingly complex activities,” according to the Forrester study.
“Knowledge work automation is the future of employee efficiency.
The most mature companies are seeing benefits of increasing their
implementation of automation for advanced tasks.”
To read the full Forrester study, visit
https://www.m-files.com/m-files-platform/capability-maturity-model/.
To access the Digital Maturity Assessment Tool and determine
your organization's maturity level relative to digital
transformation, visit
https://thoughtleadership.forrester.com/go/m-files/content-management-maturity/?lang=en-us.
The M-Files knowledge work automation platform automates the
entire process from document creation and management to workflow
automation, external collaboration, enterprise search, security,
compliance and audit trail. M-Files' GenAI assistant, M-Files Aino,
enables real-time, context-aware assistance to process vast amounts
of information quickly, get answers to complex questions and arrive
at conclusions faster. Its multilingual capabilities support global
enterprises by summarizing documents and answering questions in any
language, saving these insights as searchable metadata.
The M-Files metadata foundation drives superior AI experiences
by creating a unique, customer-specific information model that
surrounds all content, ensuring safe and high-quality results. With
M-Files, organizations automatically get the mandatory enablers for
successful AI deployment: connectivity, confidentiality and
curation.
- Connectivity: M-Files seamlessly integrates data from all key
storage systems and software solutions and automatically classifies
it, providing AI with access to the high-quality data inputs it
needs to deliver real value.
- Confidentiality: M-Files prioritizes information security,
ensuring that only authorized users access sensitive data. Its
advanced metadata tagging enables granular access controls, meeting
the needs of security-conscious clients.
- Curation: M-Files ensures AI uses relevant and current
information with automated version control, content governance and
precise business context. Placing content in context improves
search capabilities and AIs ability to deliver more accurate
results compared to traditional approaches.
To learn more about the M-Files knowledge work automation
capability maturity model, visit
https://www.m-files.com/m-files-platform/capability-maturity-model/.
For more information on how M-Files is transforming knowledge
work, schedule a demo or visit: www.m-files.com.
About M-Files
M-Files is the leading platform for knowledge work automation.
With the M-Files platform, knowledge workers can find information
faster, work smarter, and achieve more. M-Files features an
innovative metadata-driven architecture, embedded workflow engine,
and advanced artificial intelligence. This enables customers to
eliminate information chaos, improve process efficiency, and
automate security and compliance. For more information, visit
www.m-files.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240819847452/en/
Media Contacts: Debra Dekelbaum, M-Files
debra.dekelbaum@m-files.com +1 (972) 516-4210, ext. 272 Ali Wolf,
fama PR M-Files@famapr.com