SEVERNA PARK, Md., Dec. 15, 2021 /PRNewswire/ --
CallTrackingMetrics, the only digital platform that combines
conversation intelligence with lead flow automation to align sales
and marketing teams, today announces the completion of its fiscal
year with significant milestones, including numerous critical new
hires and promotions, several strategic integrations, a new office
and a successful second-annual Launchpad Virtual Summit.
In 2021, CallTrackingMetrics continued its expansion by adding
over 1,500 new customers across marketing agencies, healthcare,
law, home services, online retail and finance industries.
CallTrackingMetrics also saw a growth in revenue of over 21%.
CallTrackingMetrics expanded its team and welcomed new hires,
Beth Alemu as its Customer Success
Associate as well as the promotion of employees Ken Sylvain and Courtney
Tyson, as Enterprise Customer Success Manager and Strategic
Partnership Manager. In 2021, the company brought on 21
people, a 24% Year-over-Year staff increase as well as was named a
Best Place to Work by Inc.
The company earned the "Best Customer Support" badge from
Software Advice in the Auto Dialer and Business VOIP categories in
2021, along with consistently earning "Best Support" in G2's
Mid-Market report for call tracking solutions — the highest Quality
of Support rating in the category. CallTrackingMetrics also ranked
No. 243 for Inc. Magazine's List of the Fastest-Growing Private
Companies in the D.C. Metro Region.
"In 2021, CallTrackingMetrics has experienced tremendous growth
and a key part of that growth is the internal and external
relationships we have focused on this year," said Laure Fisher, COO and co-founder of
CallTrackingMetrics. "As we look toward the future of our business
and the industry as a whole, continued customer growth and support
will remain a focus for us in 2022 and beyond."
Earlier this year, CallTrackingMetrics announced New Agent
Mobile App for iOS and Android, which empowers call center agents
to make the most out of every conversation through added real-time
context and valuable insights. Other milestones of
CallTrackingMetrics' year include integrations with Zoom, Magento
and Adobe Analytics.
"At CallTrackingMetrics, we are continuing to evolve to meet the
needs of our customers better. With the majority of people working
remotely, our continued investment in existing solutions,
development of new products and integrations to improve the
customer experience will be a core focus as we uphold our core
value of driving stronger connections for businesses and the
customers they serve," said Todd
Fisher, CEO and co-founder of CallTrackingMetrics.
To learn more about CallTrackingMetrics and its offerings, visit
https://www.calltrackingmetrics.com/.
About CallTrackingMetrics
CallTrackingMetrics is the
only digital platform that uses call tracking intelligence to
inform contact center automation – resulting in a more
personalized customer experience. Discover which marketing
campaigns are generating leads and conversions, and use that data
to automate call flows and power your contact center. More than
100,000 users around the globe trust CallTrackingMetrics to manage
communications for their marketing, sales and service teams.
CONTACT:
Alyssa
Rinehart
BLASTmedia for CallTrackingMetrics
calltrackingmetrics@blastmedia.com
317.806.1900
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SOURCE CallTrackingMetrics