SUNNYVALE, Calif., Nov. 18, 2021 /PRNewswire/ -- Intermedia
Cloud Communications, a leading provider of cloud communications
and collaboration solutions to businesses and the partners that
serve them, today announced the release of its latest version of
Intermedia Unite®. This new release delivers even more
of the features that businesses are looking for and helps them
achieve more productive, efficient employee collaboration and
deliver more informed and responsive customer care and support.
Users enjoy voice, video conferencing, team chat, file sharing and
backup, as well as call queues, active call routing, contact
directories, and many more contact center features. As always, all
are delivered and experienced on one, highly reliable, secure, and
deeply integrated platform.
With this latest Unite release, employees can collaborate
quickly and easily in a variety of ways, thanks to Unite's
feature-rich set of tightly integrated and intuitive cloud
solutions. In addition, customer-facing teams have access to
more of the capabilities they need – including managing their call
queues, easily bringing other experts into calls, and efficiently
logging important interaction details – to provide the type of
differentiated customer care that helps build greater customer
confidence and loyalty. And Intermedia Unite does this all without
requiring users to switch between applications.
"Businesses of all sizes are redefining how their employees
engage with each other and with customers around the world," said
Ira M. Weinstein, founder and
managing partner of Recon Research, a leading market research and
analyst firm focused on the communications space. "The Intermedia
Unite platform offers both UCaaS and CCaaS capabilities within a
single, elegant solution. And with each new release, Unite adds
more features that make it faster and easier for hybrid workers to
communicate, collaborate, and support customers while working from
the office, from home, or from anywhere in between."
The new release further simplifies administration by providing a
single interface for adding and managing users, paired with single
sign-on to reduce the number of passwords that employees need to
remember. In addition, businesses with seasonal fluctuations in
their contact center operations can quickly provide additional
employees with contact center capabilities with just a few clicks.
Plus, because Intermedia Unite is cloud-based, employee
collaboration and customer care can take place from anywhere, with
the desktop and mobile apps that allow users to access Unite and
its features wherever they go.
Also, as part of Intermedia's Worry-Free Experience™, customers
receive Intermedia's J.D. Power-certified 24/7 assisted technical
support as well as 99.999% uptime service level agreements.
Michael Gold, Intermedia's Chief
Executive Officer, shared, "By adding enhanced contact center
capabilities to Intermedia Unite, we are enabling customer-facing
teams to seamlessly engage without having to switch between siloed
applications. Because Intermedia owns the entire UCaaS/CCaaS stack,
we are able to deliver tighter feature integration as well as
greater control over quality of service and solution performance.
We will continue to develop the products that businesses want, and
partners want to sell, and are excited to introduce the latest
version of Unite as part of our mission to help businesses work
better from wherever work happens."
For Partners
As a partner-first company, Intermedia goes to work for its over
7,100 partners by providing the products and support needed to help
maximize their success. This latest version of Unite is
designed to do just that with the enhanced communications and
collaboration solution set that businesses are looking for, coupled
with J.D. Power-certified technical support and full suite of
comprehensive sales, training, marketing, and onboarding support
that partners have come to enjoy from Intermedia. Plus, with
Intermedia's innovative Customer Ownership Reseller (CORE™) model,
partners are able to brand Unite as their own or co-brand with
Intermedia, maintain ownership of their customer relationships,
earn 5X more revenue than traditional commissioned agent models,
and build long-term value in their businesses. Intermedia even
calculates and remits complicated telecommunications taxes for its
partners.
Intermedia's integrated experience is available for all Unite
and Contact Center customers, with more features and contact
channels in development. Intermedia Contact Center will continue to
be available as a standalone solution.
Visit intermedia.com for more information.
About Intermedia Cloud Communications, Inc.
Intermedia is the cloud communications company that helps
125,000 businesses connect better – through voice, video
conferencing, chat, contact center, business email and
productivity, file sharing and backup, security, archiving, and
more – from wherever, whenever. We strive to eliminate the need for
multiple communications service providers with a seamlessly
integrated portfolio of communications and collaboration solutions
– all delivered through one highly reliable and secure platform.
With month-to-month contract options, one monthly bill, one
intuitive point of administrative control, and five-years running
J.D. Power-certified 24/7 technical support, Intermedia is
committed to providing enterprise-grade products to businesses of
all sizes through a simple, Worry-Free Experience.
As a partner-first company, Intermedia goes to work for over
7,100 channel partners by providing a comprehensive set of
programs, resources, and support to help them grow their revenue
and maximize their success. Programs include our Customer Ownership
Reseller (CORE) model – which enables partners to resell, package,
and manage Intermedia's solutions as if they were their own, while
benefiting from highly attractive economic terms and maintaining
ownership of their customer relationships – as well as agent
models.
Intermedia is also proud to be the exclusive cloud
communications platform provider for NEC, a leader in global market
share for unified communications with an estimated 80+ million
business phone users worldwide.
For more information about Intermedia,
visit www.intermedia.com.
Contact:
Darcy Mekis
Intermedia
650.946.1998
dmekis@intermedia.com
Tammy Olson
Hotwire for Intermedia
847.436.0119
IntermediaUS@hotwireglobal.com
Intermedia Unite, CORE, and Worry-Free Experience are either
trademarks or registered trademarks of Intermedia.net, Inc. in
the United States and/or other
countries. All other trademarks, service marks, trade names,
and copyrights used herein are the property of their respective
owners.
J.D. Power 2021 Certified Assisted Technical Program,
developed in conjunction with TSIA. Based on successful
completion of an audit and exceeding a customer satisfaction
benchmark for assisted support operations. For more
information,
visit www.jdpower.com or www.tsia.com.
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SOURCE Intermedia