Zendesk's ability to help companies across the spectrum scale
according to their business needs endows it with a huge advantage
in turbulent market conditions
SÃO PAULO, Nov. 16, 2021
/PRNewswire/ -- Based on its recent analysis of the Latin
American customer experience market, Frost & Sullivan
recognizes Zendesk with the 2021 Latin America Customer Value
Leadership Award. Zendesk's quick-deploying, out-of-box services
are powerful business accelerators for clients and can be scaled up
to meet the needs of start-ups, small businesses, and large
enterprises. The company offers a full range of customer experience
services, including customer support, sales, open customer
relationship management (CRM) platform, and application
marketplace.
"Zendesk demonstrates a strong customer support culture, evident
in its product development and launches. The company creates a
superior customer experience and engagement by ensuring the
client's agents and teams are prepared to implement new products
successfully. The company then provides a configurable,
customizable, and extensible product to ensure customer success,"
said Juan Gonzalez, Research
Director. "Zendesk's broad portfolio is heavily customizable and
can be scaled-up to meet the specific needs of clients."
Some of Zendesk's outstanding solutions include a ticketing
system, live chat and messaging, voice, help center, community
forums, reporting and analytics, an answer bot, and a sales CRM
product. These tools are finding application in various industries,
including education, finance, government, healthcare,
manufacturing, media, retail, software, and telecommunications.
These industries have benefitted greatly from Zendesk's quick
response times during the COVID-19 pandemic when they had to handle
the huge volume of customer demands without compromising
quality.
While Zendesk's product offerings are dynamic, the company's
true value lies in its own customer service. Zendesk's Voice of the
Customer (VoC) program gathers customer feedback about products and
services while allowing customers to collaborate on new products
that suit their needs. A few prominent solutions that have emerged
from these endeavors to enhance customer satisfaction through
collaborative product development include Zendesk Messaging,
Zendesk Talk, and Zendesk Sell.
"In the future, Zendesk will focus on empowering emerging
companies that need help building their customer experience
solutions," noted Elizabeth Whynott,
Best Practices Research Analyst. "Zendesk's ability to equip both
start-ups and well-established enterprises with end-to-end customer
relationship solutions will power its expansion efforts in
Latin America and position it for
continued growth."
Each year, Frost & Sullivan bestows this award upon the
company that demonstrates excellence in growth and customer value.
Attaining loyal customers that become brand advocates allows the
company to grow and achieve a market leadership position. This
award recognizes a company's increased market share over time based
on its commitment to the customer at each stage of the buying cycle
and its ability to continuing nurturing the relationship.
Frost & Sullivan Best Practices Awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analyses, and extensive secondary research to identify the
industry's best practices.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Bianca Torres
P: 1.210.477.8418
E: bianca.torres@frost.com
About Zendesk
Zendesk started the customer experience revolution in 2007 by
enabling any business around the world to take their customer
service online. Today, Zendesk is the champion of great service
everywhere for everyone, and powers billions of conversations,
connecting more than 100,000 brands with hundreds of millions of
customers over telephony, chat, email, messaging, social channels,
communities, review sites and help centers. Zendesk products are
built with love to be loved. The company was conceived in
Copenhagen, Denmark, built and
grown in California, taken public
in New York City, and today
employs more than 5,000 people across the world. Learn more
at www.zendesk.com.
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