SUNRISE, Fla., Nov. 9, 2021 /PRNewswire-PRWeb/ -- Today
FeaturedCustomers published the Fall 2021 Net Promoter Score (NPS)
Software Customer Success Report to give prospects better insight
on which Net Promoter Score (NPS) Software would work best for
their business according to real customer references.
The highest rated vendors according to the Fall 2021 Net
Promoter Score (NPS) Software Customer Success Report are:
Market Leaders – AskNicely, Delighted, GetFeedback, InMoment,
and NICE Satmetrix were given the highest "Market Leader" award.
Market Leaders are vendors with a substantial customer base &
market share. Market Leaders have the highest ratio of customer
reference content, content quality score, and social media presence
relative to company size.
Top Performers – CustomerGauge, Nicereply, SurveySparrow,
Survicate, and zenloop were awarded "Top Performer" honors. Top
Performers are vendors with significant market presence and enough
customer reference content to validate their vision. Top Performers
products are highly rated by its customers but have not achieved
the customer base and scale of a Market Leader relative to company
Rising Stars – Lumoa, Promoter.io, Retently, and SightMill were
awarded the "Rising Star" honor. Rising Stars are vendors that do
not have the market presence of Market Leaders or Top Performers
but understand where the market is going and has disruptive
technology. Rising Stars have been around long enough to establish
momentum and a minimum amount of customer reference content along
with a growing social presence.
About the Net Promoter Score (NPS) Software Customer Success
The customer success report is based on over 850 pieces of
verified customer reference content. A vendor's overall customer
success score is reached via a weighted average of their Content,
Market Presence, and Company Scores. Of the vendors listed in the
FeaturedCustomers' Net Promoter Score (NPS) Software category, 14
vendors met the minimum requirements needed to be considered for
the customer success report.
FeaturedCustomers, the world's only customer reference platform
for B2B business software and services, helps potential B2B buyers
research and discover business software and services through vendor
validated customer reference content such as customer testimonials,
success stories, case studies, and customer videos. Every day our
platform helps influence the purchasing decisions of thousands of
B2B buyers in the final stages of their buying cycle from Fortune
500 companies to SMB's. For more information, visit their
Follow us and connect with us on LinkedIn.
Maggie Mei, FeaturedCustomers,