HIGHLAND PARK, Mich.,
July 22, 2021 /PRNewswire-PRWeb/
-- Qualfon, a full-service business process outsourcing
(BPO) provider, was recognized as a Major Contender in the 2021
Customer Experience Management (CXM) Services PEAK Matrix®
Assessment. This marks Qualfon's third year of being listed on the
assessment; an indicator of the company's investment in a full
suite of capabilities to drive transformations for its clients.
The PEAK Matrix provides an objective, data-driven assessment of
service and technology providers based on their overall capability
and market impact across different global service markets.
Providers are then classified into three categories: Leaders,
Major Contenders and Aspirants.
Vision and capability measures are divided into four subdimensions
that pinpoint outsourcers' ability to successfully deliver
services:
1. Vision and strategy
2. Scope of services offered
3. Innovation and investments
4. Delivery footprint
Market impact measures are divided into three separate
subdimensions:
1. Market adoption
2. Portfolio mix
3. Value delivered
"We continue to enhance our global operations by investing in
technology, expanding our global footprint and adding new
capabilities through strategic acquisitions," said Qualfon CEO
Mike Marrow. "Being acknowledged by
Everest Group, one of the top analyst firms in the BPO industry,
reassures us we are living the mission to be the best and make each
person's life better."
Over the last year, Qualfon has invested in advancing its
technology by creating an Innovation Center. The Innovation Lab is
designed around each client's needs, and thoroughly reviews their
systems and workflows. It's a controlled environment that develops,
deploys, tests and refines processes, technology and services.
In 2020, Qualfon expanded its locations and service offerings
through the opening of a new West Coast site in North Las Vegas, Nevada, which provides
marketing solutions, fulfillment and logistic services. It also
widened its capabilities in print production by acquiring MAR
Graphics; a print, mail and digital solutions provider located
within the greater St. Louis
metropolitan area in Valmeyer,
Illinois. MAR Graphics delivers a wide variety of products
and solutions to print distributors, mailers, agencies and clients
nationwide.
The PEAK Matrix is a framework to assess the relative market
impact and the vision and capability of service providers. Everest
Group's PEAK Matrix is the most trusted, fact-based analysis of
global services providers, locations, products and solutions. Full
details on the report can be found here:
https://bit.ly/3xZGVmg.
About Qualfon
Qualfon is a full-service business process outsourcing (BPO)
company offering full customer lifecycle management including lead
generation, end-to-end integrated marketing, multichannel customer
engagement, print and fulfillment solutions. Qualfon
helps companies reduce costs and deliver superior customer
experiences. Approximately 14,000 employees serve
international brands across many industries, and its intelligent
outsourcing locations span the United States, the Philippines, Guyana, Mexico, Costa Rica and
India. Qualfon practices its mission to "be the best and make
each person's life better," by investing in its employees to ensure
better care for clients and customers.
Media Contact
Chelsea Roehr, Qualfon,
248-598-0478, chelsea.roehr@qualfon.com
SOURCE Qualfon