MIAMI, Feb. 22, 2021 /PRNewswire/ -- Sitel
Group®, a global leader in end-to-end customer experience (CX)
products and solutions, today announced its partnership with Tent,
IAOP, BPrO (the Colombian BPO association) and eight other BPO
organizations to launch the first impact sourcing initiative to
support displaced Venezuelan refugees in Colombia.
"Since 2017, our teams in Colombia have hired nearly 500 Venezuelan
refugees," said Eduardo Endo,
country manager, Sitel® Colombia.
"We are honored to support this vulnerable population with growing
career opportunities and education programs as they build a new
life here in Colombia. The
COVID-19 pandemic has heightened the refugee crisis in Venezuela, and we're proud to be able to do
our part for many of these immigrants."
Sitel Colombia plans to hire an additional 300 Venezuelan
refugees, an increase of 66%, over the next three years. Nearly 15%
of Venezuelans have left their country searching for better
opportunities in neighboring countries like Brazil, Peru
and Colombia.
"We're excited to welcome Sitel to the Tent family, and we are
so proud of their efforts to hire Venezuelans in Colombia," said Yaron
Schwartz, Head of Impact Sourcing at the Tent Partnership
for Refugees. "Integrating refugees into a company's workforce
isn't just good for society - refugees are hard-working, motivated
employees who tend to stay longer with their employers. Companies
stand a lot to gain by integrating this talented group of
people."
As part of its ongoing commitment to corporate social
responsibility (CSR), Sitel Group continues its global support in
the areas of education, health and wellbeing.
"This partnership is a testament to our ongoing commitment to
empower and enrich the communities in which we live and work," said
Catherine Trujillo, Global CSR
manager. "Connecting people across the globe with training,
enrichment programs and career opportunities is not just core to
our business; it's core to our values."
For more than a year, Sitel Group has increased social inclusion
in talent acquisition and provided long-term, sustainable
employment opportunities to various candidates, including those who
have lost their job during the pandemic or have been displaced due
to the refugee crisis in Venezuela. Providing employment opportunities
for Venezuelans in Colombia
contributes to economic growth and provides pathways supporting
socio-economic development.
Employment opportunities at Sitel Colombia range from customer
service representatives to leadership positions. Free English
courses are available to all applicants. Interested applicants can
visit jobs.sitel.com for additional information.
About Sitel Group®
As a global leader in end-to-end customer experience (CX)
products and solutions, Sitel Group® partners with the world's
best-loved brands, from Fortune 500 companies to local startups, to
design, build and deliver a competitive edge across all customer
touchpoints.
With 90,000 people working across the globe – at home, in
contact centers and within MAXhubs – we securely connect brands
with their customers over 4.5 million times every day in 50+
languages, driving our clients' digital CX strategies forward.
Powered by our global strength, local expertise and proprietary
technologies, we deliver tailored solutions to fit clients' needs
through a consultative, customer-centric approach.
EXP+™, Sitel Group's Enterprise Experience Platform, is a
flexible solution with complete cloud capability, designed to
simplify the delivery of end-to-end CX services, while boosting
efficiency, effectiveness and customer satisfaction. EXP+ creates a
robust ecosystem by harnessing the power of four connected product
families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of
industry-leading experience and commitment to improving the
employee experience, we improve business results by pairing
innovative design thinking and digital solutions – including
self-service, artificial intelligence (AI), automation and
data-driven analytics – with the expertise, emotion and empathy of
our people to Create Connection. Value Conversation.
Learn more at www.sitel.com and connect with us
on Facebook, LinkedIn and Twitter.
About the Tent Partnership for Refugees
With more and more refugees displaced for longer periods of
time, businesses have a critical role to play in helping refugees
integrate economically in their new host communities. The Tent
Partnership for Refugees mobilizes the global business community to
improve the lives and livelihoods of 30 million refugees who have
been forcibly displaced from their home countries. Find out more
at www.tent.org
Media Contact:
media@sitel.com
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SOURCE Sitel Group