TUSTIN, Calif., Jan. 26, 2021 /PRNewswire/ -- Bright Talent,
Inc., a strategic HR consultancy helping business leaders solve
their most vexing people challenges, today announced the launch of
Bright Experience, a new live HR helpdesk and consulting service.
Bright Experience helps companies elevate their candidate and
employee experience by providing on-demand, concierge-level human
resources services staffed by experienced HR professionals.
Services are subscription-based, configured to each company's
needs, and are delivered via advanced omnichannel help desk
software. All communications take place with real HR people – never
with A.I. chat bots.
Bright Experience on-demand HR help desk elevates candidate and
employee experience with live, experienced HR pros.
"With the pandemic and a distributed workforce, the HR function
has never been more important, yet we've been hearing HR teams are
being stretched thin, often not adequately resourced to handle it
all," said Brenan German, founder
and president of Bright Talent and Bright Experience. "We expand
HR's reach without adding headcount."
By applying a live IT help desk model to the human resources
function, Bright Experience elevates the candidate and employee
experience with frontline HR communications that are more timely
and more personal than chat bots – and at less cost. The Experience
Associates at Bright Experience work remotely and are trained in
each client's culture and company practices while providing a
responsive and compassionate human connection.
All connections start with chat and can transfer to phone or
email if needed. Every connection is tracked to provide candidate
and employee communication insights. Company policies, messages and
open ticket statuses are managed in a central portal and services
can be configured to work with existing HR information systems the
client has in place. Implementation can take as little as 30
For more information about Bright Experience, who we
are and how we work, visit: brightexperience.com.
About Bright Experience and Bright Talent
Experience is a division of Bright Talent, Inc., a human resources
consultancy focused on helping HR teams and business leaders solve
people challenges. Bright Experience live HR help desk and
consulting services harness the goodness of people and
best-in-class technology to deliver meaningful experiences for
candidates and employees.
SOURCE Bright Talent, Inc.