Holland America Line Extends its Pause of Cruise Operations 
  All 2020 Alaska, Europe and Canada/New England sailings and the fall Grand 
                          Africa Voyage are cancelled 
Seattle, Wash., May 6, 2020 - With travel restrictions continuing for the near 
future due to global health concerns, Holland America Line has decided to 
extend its pause of global cruise operations and cancel all Alaska, Europe and 
Canada/New England cruises for 2020. 
In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from 
Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to 
depart on Oct. 3, 2020. Holland America Line had previously cancelled all 2020 
Land+Sea Journeys, which combine an Alaska cruise with an overland tour to 
Denali and the Yukon. 
"As we continue to navigate through these unprecedented and challenging times, 
the best decision right now is to extend our pause in cruise operations into 
the fall," said Orlando Ashford, president of Holland America Line. "While this 
is very disappointing and we never want to let our guests down, as soon as it 
makes sense we will be back cruising again, giving our guests the memorable 
travel experiences they continue to dream about." 
All guests, or their travel advisors, will automatically be notified if their 
cruise departure has been cancelled. 
Guests Automatically Receive Future Cruise Credit 
Those with impacted cruises will automatically be cancelled, and all guests 
will receive a Future Cruise Credit per person as follows: 
  * Paid in Full: Those who had paid in full will receive 125% Future Cruise 
    Credit of the base cruise fare paid to Holland America Line. 
  * Not Paid in Full: Those with bookings not paid in full will receive a 
    Future Cruise Credit of double the amount of the deposit paid for the 
    cruise. The minimum Future Cruise Credit is $100 and the maximum will be an 
    amount up to the base cruise fare paid. 
The Future Cruise Credit is valid for 12 months from the date of issue and may 
be used to book sailings departing through Dec. 31, 2022. All other funds paid 
to Holland America Line may be transferred to a new booking or will 
automatically be refunded via the method of payment used to purchase the 
Full Refund Option Also Available 
Guests who prefer a 100% refund of monies paid to Holland America Line can 
visit the Cancellation Preferences form to indicate this preference no later 
than June 15, 2020. This includes Holland?America?Line's Flight Ease air, 
Cancellation Protection Plan, Holland?America?Line pre- or post-cruise hotel 
packages or transfers, prepaid shore excursions and amenities purchased through 
Holland?America?Line, and taxes, fees and port?expenses. 
Due to the unprecedented volume of bookings impacted by cancellations, Holland 
America Line asks for guests' patience and understanding regarding the time 
needed to work through processing refunds and FCCs. 
The above options are not applicable to guests booked on a charter sailing. 
Other booking and cancellation conditions and policies may?apply if the cruise 
was not booked through Holland America Line. See the terms and conditions at 
the Cancellation Preferences form for all details. 
Recognizing the vital role travel advisors play in the success of the cruise 
industry, Holland America Line will protect travel advisor commissions on 
bookings for cancelled cruises that were paid in full and for the total 
amount of the Future Cruise Credits when their clients rebook. 
Holland America Line will continue to monitor the global health situation and 
evaluate the best time to begin sailing again. Additional details will be 
shared as they are available. 
For more information about Holland America Line, consult a travel advisor, call 
1-877-SAIL HAL (877-724-5425) or visit hollandamerica.com. 
                                   - # # # - 
Find Holland America Line on Twitter, Facebook and the Holland America Blog. 
Access all social media outlets via the home page at hollandamerica.com. 
CONTACT:  Sally Andrews 
PHONE:    800-637-5029, 206-626-9890 
EMAIL:    pr@hollandamerica.com 

(END) Dow Jones Newswires

May 07, 2020 02:00 ET (06:00 GMT)

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