Carnival PLC Holland America Line Extends Pause of Cruise Operations
Holland America Line Extends its Pause of Cruise Operations
All 2020 Alaska, Europe and Canada/New England sailings and the fall Grand
Africa Voyage are cancelled
Seattle, Wash., May 6, 2020 - With travel restrictions continuing for the near
future due to global health concerns, Holland America Line has decided to
extend its pause of global cruise operations and cancel all Alaska, Europe and
Canada/New England cruises for 2020.
In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from
Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to
depart on Oct. 3, 2020. Holland America Line had previously cancelled all 2020
Land+Sea Journeys, which combine an Alaska cruise with an overland tour to
Denali and the Yukon.
"As we continue to navigate through these unprecedented and challenging times,
the best decision right now is to extend our pause in cruise operations into
the fall," said Orlando Ashford, president of Holland America Line. "While this
is very disappointing and we never want to let our guests down, as soon as it
makes sense we will be back cruising again, giving our guests the memorable
travel experiences they continue to dream about."
All guests, or their travel advisors, will automatically be notified if their
cruise departure has been cancelled.
Guests Automatically Receive Future Cruise Credit
Those with impacted cruises will automatically be cancelled, and all guests
will receive a Future Cruise Credit per person as follows:
* Paid in Full: Those who had paid in full will receive 125% Future Cruise
Credit of the base cruise fare paid to Holland America Line.
* Not Paid in Full: Those with bookings not paid in full will receive a
Future Cruise Credit of double the amount of the deposit paid for the
cruise. The minimum Future Cruise Credit is $100 and the maximum will be an
amount up to the base cruise fare paid.
The Future Cruise Credit is valid for 12 months from the date of issue and may
be used to book sailings departing through Dec. 31, 2022. All other funds paid
to Holland America Line may be transferred to a new booking or will
automatically be refunded via the method of payment used to purchase the
Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can
visit the Cancellation Preferences form to indicate this preference no later
than June 15, 2020. This includes Holland?America?Line's Flight Ease air,
Cancellation Protection Plan, Holland?America?Line pre- or post-cruise hotel
packages or transfers, prepaid shore excursions and amenities purchased through
Holland?America?Line, and taxes, fees and port?expenses.
Due to the unprecedented volume of bookings impacted by cancellations, Holland
America Line asks for guests' patience and understanding regarding the time
needed to work through processing refunds and FCCs.
The above options are not applicable to guests booked on a charter sailing.
Other booking and cancellation conditions and policies may?apply if the cruise
was not booked through Holland America Line. See the terms and conditions at
the Cancellation Preferences form for all details.
Recognizing the vital role travel advisors play in the success of the cruise
industry, Holland America Line will protect travel advisor commissions on
bookings for cancelled cruises that were paid in full and for the total
amount of the Future Cruise Credits when their clients rebook.
Holland America Line will continue to monitor the global health situation and
evaluate the best time to begin sailing again. Additional details will be
shared as they are available.
For more information about Holland America Line, consult a travel advisor, call
1-877-SAIL HAL (877-724-5425) or visit hollandamerica.com.
- # # # -
Find Holland America Line on Twitter, Facebook and the Holland America Blog.
Access all social media outlets via the home page at hollandamerica.com.
CONTACT: Sally Andrews
PHONE: 800-637-5029, 206-626-9890
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