Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
October 26 2021 - 6:30AM
Hypergrowth UK auto insurance firm selects eGain for
knowledge-powered customer engagement
eGain Corporation (NASDAQ: EGAN), a leading
cloud platform provider for customer engagement automation, today
announced that one of UK’s fastest growing motor insurers has
selected eGain as their new platform for digital transformation of
customer engagement.
According to Forrester, “UK insurers are delivering mediocre,
undifferentiated experiences — so much so that 45% of UK online
adults agree that all insurance companies are basically the same.”*
This presents an opportunity for forward-looking insurance carriers
to gain market share by delivering stand-out customer
experiences.
When their legacy solution failed to improve omnichannel
service, the motor insurance company selected eGain. The client
will deploy eGain’s virtual assistant for online customer service
and digital deflection from the IVR. Their agents will use eGain’s
modern desktop to handle omnichannel queries in a consistent way
across messaging, chat, and email. All conversations will leverage
the eGain Knowledge Hub™ for consistent answers, process guidance
and compliance.
“Knowledge is often the missing ingredient in the digital
transformation of customer engagement,” said Ashu Roy, eGain CEO.
“We look forward to helping this innovative client deliver wow
customer experiences using knowledge and AI.”
More informationeGain Digital Customer
Engagement™ Suite: https://www.egain.com/products/eGain Knowledge
Hub:
https://www.egain.com/products/knowledge-management-software/eGain
Innovation in 30 Days™:
https://www.egain.com/innovation-in-30-days/
* Forrester’s UK Auto and Home Insurers Customer Experience
Index, 2020
About eGainOur knowledge-powered customer
engagement software automates digital-first, omnichannel
experiences for global brands. Infused with AI and analytics,
eGain’s top-rated cloud platform enables effortless customer
journeys with virtual assistance, customer self-service, and modern
agent tools. To learn more, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media
contactMichael MessnerEmail:
press@egain.comPhone: 408 636 4514 |
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