Sangoma Technologies Corporation (TSX VENTURE:STC), a leading provider of
hardware and software components that enable or enhance IP Communications
Systems for both voice and data, is proud to announce that longtime Sangoma
partner, VICIdial, has completed a major installation of the VICIdial Call
Center Platform for Vision Financial. This implementation expanded the capacity
of the Vision Financials call center, which now can manage over 400,000 outbound
calls per day while also managing approximately 10,000 inbound calls per day.
"The improvement we have achieved on outbound dialing with the addition of the
Sangoma Call Analyzer to VICIdial has been amazing. Increasing our successful
contacts through call progress analysis has cultivated efficiency in our agents
and more room for company growth," said Steve Hardman, telecom director of
Vision Financial Corporation.


"It was easy to recommend the Sangoma Call Analyzer to Vision Financial because
of how well it works," said Matt Florell, president, owner and CEO of VICIdial
Group. "The benefits and reliability that Sangoma's products offer our clients
is why we are proud partners." 


Sangoma Call Analyzer uses a standard SIP interface and runs on standard
computing platforms and servers. It is highly configurable because the software
is based on scripts and it can lower the drop/answered percentage to just over
1%, nearly 2% lower than the FTC drop limit of 3%. This makes it a highly
desirable product for VICIdial customers who already benefit from the SIP based
solution.


"The success our clients have seen with Sangoma Call Analyzer has been
significant," said Florell. "They can set their campaigns to dial more
aggressively while maintaining a lower drop rate. With less time fielding
answering machine connections, their agents can spend more time on human-contact
calls. Vision Financial will now benefit from this technology and have a
competitive edge."


"This success reinforces that Sangoma continues to move confidently on the path
we have set for ourselves of being Innovators in IP Communications and being
more than just a TDM Interface Board Company," said Jeff Dworkin, director of
marketing for Sangoma. 


A complete write up of this success story can be found at
http://sangoma.com/resources/success_stories/contact_center_doubles_capacity_and_expands_services.html.
In addition, both Matt Florell and Jeff Dworkin, director of marketing for
Sangoma, will be on hand at AstriCon, the Asterisk User Conference & Expo in
Westminster, Colorado at booth #202 on October 25-27, 2011, showcasing this
success story. Sangoma will also be showing its new line of Vega Media Gateways,
as well as its line of TDM Telephony Interface Boards which have been a staple
of the Open Source Telephony market since they were first introduced in 2004. 


About Sangoma Technologies Corporation 

Sangoma is a leading provider of hardware and software components that enable or
enhance IP Communications Systems for both telecom and datacom applications.
Enterprises, SMBs and Carriers in over 150 countries rely on Sangoma's
technology as part of their mission critical infrastructures. Through its
worldwide network of Distribution Partners, Sangoma delivers the industry's best
engineered, highest quality products, some of which carry the industry's first
lifetime warranty. The product line includes data and telecom boards for media
and signal processing, as well as gateway appliances and software.


Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX
Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be
found at: www.sangoma.com.


About The VICIdial Group

The VICIdial Group was founded in 2007 to provide an array of professional
products and services to the rapidly growing national and international VICIdial
user community. The VICIdial Group began offering its Vicihost hosted call
center solution that same year. The original creator and primary developer of
VICIdial, Matt Florell, started the VICIdial Group along with several other
telephony professionals.


The VICIdial Open Source Call Center Solution is a fully featured call center
suite with inbound, outbound and blended call handling, and is in use by
thousands of companies around the world, and has been translated into 14
languages.
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