Bombardier Connects with GE to Go Big on Big Data, Offers Free “Smart” Box for Challenger, Global Customers
October 22 2019 - 1:00PM
Bombardier today announced a Preferred Service Provider (PSP)
agreement with GE Aviation. As of today, GE will power Bombardier’s
cockpit and cabin connectivity solutions – including new, curated,
service bundles that will simplify the selection of cockpit and
cabin services with tip-to-tail solutions for new and in-service
aircraft. This agreement is a first step toward the launch of
Bombardier’s comprehensive Smart Link Plus connected aircraft
program. Launching in the second half of 2020, Smart Link Plus will
help Bombardier customers drive operations and maintenance
decisions by leveraging fleet-wide data.
GE Aviation is also working closely with
Bombardier on the development of the Smart Link Plus box – a Health
Monitoring Unit (HMU) “smart” box capable of generating key data
for customers, enabling them to increase operational efficiency,
and minimize return-to-service times through data-driven
decisions.
Eligible Challenger and Global customers will
receive this HMU “brain” free-of-charge.* The smart box, at the
heart of the program, will provide aircraft data to Bombardier’s
digital platform where it will be analyzed and transferred into
actionable insights, drawing on Bombardier’s aircraft expertise and
leveraging the power of the entire connected fleet.
Smart Link Plus generated insights will empower
flight operations and maintenance teams to more efficiently
dispatch, troubleshoot and track aircraft service needs. The
free-of-charge Smart Link Plus box* will be available for
installation on new and in-service aircraft at all Bombardier
service centers.
The smart box technology was first introduced on
the flagship Global 7500 aircraft and will now be adapted for
eligible Challenger and other Global aircraft programs, further
maximizing the Bombardier in-service experience.
“Bombardier business jet customers expect and
deserve the latest and greatest technology advancements available
and we are continuing to deliver a high level of sophistication,”
said Jean-Christophe Gallagher, Vice President and General Manager,
Customer Experience, Bombardier Business Aircraft. “Our new Smart
Link Plus connected aircraft program will create fully connected
aircraft, enabling customers to access key data and insights to
help with decision-making and flight operations. We are excited to
announce this for our in-service fleet as well as new aircraft.
Coupled with our extensive global infrastructure expansion, this
digital transformation is the next step in dramatically enhancing
Bombardier’s customer service experience worldwide.”
A key enabler for the Smart Link Plus vision
will be through GE Aviation’s Digital Works services leveraging
GE’s experience in data and analytics. Digital Works will support
the operator including connectivity, cockpit communications, flight
support, and safety applications.
“This new relationship with Bombardier will help
streamline customer service relationships by offering integrated
connectivity service offerings and customer support,” said Andrew
Coleman, Senior VP, Digital Solutions of GE Aviation. “We are
honoured to be the preferred partner of Bombardier to create
advanced technologies to help connect the aircraft with flight
operations and improve overall efficiencies and capabilities. Our
work is centered around delighting our customers and delivering
industry-leading levels of service.”
The final stage of the program brings it to its
apex: a fully connected aircraft that connects owners, maintenance
crews, pilots and operators to data-enabled applications, while
leveraging insights from the Bombardier fleet to unlock an
unprecedented experience in one digital ecosystem, including future
benefits such as aircraft predictive maintenance.
The development of the Bombardier’s Smart Link
Plus program represents the next step in Bombardier’s ongoing
commitment to improve and enhance the customer experience on every
level. With the introduction of service centre infrastructure
enhancements, new products and services and the next step in its
ongoing digital transformation, Bombardier continues to develop
ways to maximize the customer service experience for its customers
around the world.
About GE Aviation
GE Aviation, an operating unit of GE (NYSE: GE),
is a world-leading provider of jet and turboprop engines, avionics,
digital solutions and electrical power systems for commercial,
military, business and general aviation aircraft. GE Aviation has a
global service network to support these offerings. For more
information, visit us at www.ge.com/aviation.
About Bombardier With over
68,000 employees, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier
has production and engineering sites in 28 countries as well as a
broad portfolio of products and services for the business aviation,
commercial aviation and rail transportation markets. Bombardier
shares are traded on the Toronto Stock Exchange (BBD). In the
fiscal year ended December 31, 2018, Bombardier posted revenues of
$16.2 billion US. The company is recognized on the 2019 Global 100
Most Sustainable Corporations in the World Index. News and
information are available at bombardier.com or follow us on Twitter
@Bombardier.
Notes to Editors Visit the
Bombardier Business Aircraft website for more information on our
industry-leading products and services.
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*Smart Link Plus is under development and
subject to change. Certain conditions will apply for program
enrollment and to obtain the free smart box installation. For
aircraft eligibility or other considerations, customers can contact
Bombardier
Bombardier, Challenger, Global, Global 7500,
Smart Link and Smart Link Plus are trademarks of Bombardier Inc. or
its subsidiaries.
For Information Matthew
Nicholls Bombardier Aviation + 1 514-243-8214
matthew.nicholls@aero.bombardier.com
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