Weave Delivers Enhanced Patient Communication With Addition of Bulk Texting to Product Suite
March 29 2023 - 10:00AM
Business Wire
Most-requested feature from customers will
increase patient engagement, driving new revenue opportunities for
small businesses
Weave (NYSE: WEAV), the all-in-one customer communication and
engagement platform for small- and medium-sized businesses, today
announced the addition of Bulk Texting to its product suite. The
latest addition to Weave’s platform gives businesses the ability to
send a single text to hundreds of their customers at once, while
curating recipient lists and dynamic fields to deliver customized
content.
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the full release here:
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(Graphic: Business Wire)
Weave’s Bulk Texting will allow small businesses to send these
messages directly from their 10-digit business phone number instead
of the five-digit short code numbers often ignored by consumers. In
a recent survey of 1,000 U.S. consumers, 53% said they wouldn’t
open a text from a five-digit short code number.
Bulk Texting will allow Weave’s 27,000+ customers to efficiently
engage and re-engage patients beyond automated recall reminders by
scheduling targeted messages to hundreds of customers at once based
on filters like age, appointment type, time since last appointment
and more. Patient communications can take up coveted staff time at
small- and medium-sized healthcare offices, reducing time that
could be spent interacting with patients one-on-one and negatively
impacting patient experiences.
“Bulk Texting can help boost revenue for practices by engaging
more patients with personalized and targeted text messages, all
from the business’s phone number,” said Brett White, CEO of Weave.
“We are constantly listening to our customers’ feedback, and are
proud to launch our most-requested feature to the thousands of
offices who rely on Weave to provide exceptional patient
experiences.”
Full benefits and features include:
- Bulk Messaging Dashboard - Access all bulk text messages
from a single page. View, edit or monitor all messages at
once.
- Engagement Metrics - Easily monitor messaging activity,
including delivered messages, failed messages, and how many
messages were replied to in a given campaign.
- Bulk Text Summary - Stay informed with an overview of
how many texts will be sent and how many texts remain for the
current month.
- Filter Recipient List - Use filters to refine lists of
recipients based on specific criteria such as appointment type,
schedule, insurance, age, and last seen.
- Dynamic Fields - Personalize messages by including
dynamic fields that automatically populate with essential
information like patient name, practice name, service provider, and
office phone number.
- Schedule Send - Choose when to send bulk texts, either
send immediately, at a future date or customize how many messages
to send per day to reach customers at their convenience.
This latest feature comes on the heels of several new product
and integration launches in recent months, including Online
Scheduling & Text Connect, Insurance Verification and more. To
learn more about Weave’s platform and its impact on 27,000+
customers, visit: https://www.getweave.com/weave-works/
About Weave
Weave is the all-in-one customer communication and engagement
platform for small- and medium-sized businesses. From the first
phone call to the final invoice and every touchpoint in between,
Weave connects the entire customer journey. Weave’s software
solutions transform how local businesses attract, communicate with
and engage customers to grow their business. Weave has set the bar
for Utah startup achievement & work culture. In the past year,
Weave has been named a G2 leader in Patient Engagement, Optometry,
Dental Practice Management and Patient Relationship Management
software. To learn more, visit getweave.com/newsroom/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230329005187/en/
Kali Geldis Sr. Director of Communications, Weave
pr@getweave.com
Weave Communications (NYSE:WEAV)
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