Weave Study Discovers Economic Trends Are Driving Change in Small Healthcare Practices
January 18 2023 - 10:00AM
Business Wire
Patient expectations grew in 2022, as providers
worked to address evolving patient demands
Weave (NYSE: WEAV), the all-in-one customer communication and
engagement platform for small- and medium-sized businesses, today
announced new research, the 2023 Healthcare Business Insights
Report, which examines how multiple factors, including inflation
and recession fears, are driving small healthcare offices to
deliver a better patient experience.
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the full release here:
https://www.businesswire.com/news/home/20230118005296/en/
(Graphic: Business Wire)
Inflation has had a significant influence on patient experience,
with 51% of practices having raised prices in the last 90 days and
49% of practices planning to raise prices in 2023. More than half
of patients (53%) report experiencing anxiety before medical
appointments, and nearly two in three patients (62%) indicate that
they have felt rushed, not heard, or not paid attention to by a
healthcare provider over the last 12 months. At the same time, 52%
of providers believe patient expectations have increased since the
pandemic.
While providers navigate macroeconomic shifts, patients are
asking for better in-office experiences and the desire for
providers to deliver digital-first solutions. And although 98% of
providers say that technology is important to providing a great
patient experience and increasing revenue, 46% of offices haven’t
updated their office technology in over 2 years. This disconnect is
testing an already disrupted patient-provider relationship
originally brought on by the COVID-19 pandemic. As the “convenience
economy” pushes businesses across industries to adopt modern
technology that enhances user experience, consumers now expect the
same conveniences from their healthcare providers, such as text
communication, text-to-pay, buy now pay later options, online
scheduling and more.
“As staffing shortages and increased patient expectations
continue to drive modernization, providers are more focused than
ever on engaging patients digitally,” said Brett White, CEO of
Weave. “Implementing modern communication technology is key to
bridging this expectation gap and improving both provider and
patient experiences in 2023 and beyond.”
Additional findings include:
- 40% of providers say dealing with demanding patients is the
biggest inconvenience for their healthcare office
- 87% of providers think their patients are not completely
truthful during appointments, exemplifying lack of trust
- 81% of patients indicated they would prefer healthcare
providers have the latest technology
Download the full report here:
https://www.getweave.com/ebooks/2023-healthcare-business-insights-report/
About the study
Weave commissioned an independent market research firm to study
360 healthcare providers and 1,040 patients. The margin of error
for this study is +/- 3% at the 95% confidence level. Online
sampling was conducted in partnership with Qualtrics.
About Weave
Weave is the all-in-one customer communication and engagement
platform for small- and medium-sized businesses. From the first
phone call to the final invoice and every touchpoint in between,
Weave connects the entire customer journey. Weave’s software
solutions transform how local businesses attract, communicate with
and engage customers to grow their business. Weave has set the bar
for Utah startup achievement & work culture. In the past year,
Weave has been named a member of the Forbes Cloud 100, a Certified
Great Place to Work, and a G2 leader in Patient Engagement,
Optometry, Dental Practice Management and Patient Relationship
Management software. To learn more, visit
getweave.com/newsroom/
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version on businesswire.com: https://www.businesswire.com/news/home/20230118005296/en/
Kali Geldis Director of Communications, Weave
pr@getweave.com
Weave Communications (NYSE:WEAV)
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