Verizon Business to Debut Contact Center Hub
October 01 2020 - 10:00AM
Verizon (NYSE: VZ) debuts Contact Center Hub, a new, cloud-based
solution that will provide small and medium businesses (SMBs) with
a simple to deploy option for building and running contact centers.
Contact Center Hub enables a business to reach customers in new
ways and expand its customer base with increased direct digital and
voice communications, using a simple and seamless user experience
that natively integrates with leading business applications.
Alex Doyle, Executive Director, Product Management at Verizon
Business, stated, “In a world where businesses are often
mobile-first and virtual, it's essential to have a solution that is
easy to set up and that enables work from anywhere. With Contact
Center Hub, Verizon makes it easy for small businesses to provide
paramount customer support experiences to their customers.”
This modern cloud contact center service solution designed for
small businesses can:
- Enable small businesses to deliver
24/7 customer service with an easy to use cloud contact center
solution, which can be set up in 24 hours
- Allow small businesses to easily and quickly address customer
needs
- Empower small businesses to support their customers anytime,
anywhere with the Contact Center Hub mobile app, designed with the
mobile experience in mind
- Engage with customers how and when
they want with multichannel support
The solution, which is tailored for organizations with 3-1,000
employees, features an online portal that is easily accessible and
user friendly. Contact Center Hub is customizable to businesses’
needs and can be configured for stationary agents or for a mobile
workforce. It provides multichannel support for voice and SMS text
messaging, with plug-ins to over 60 leading CRMs and help desk
applications. Contact Center Hub allows customer service
organizations to build interactive voice response menus and smart
routing rules to direct callers to the right agent. Agents can
collaborate on calls through a shared inbox, apply tags or
comments, and assign follow-ups to specific teammates.
Ken Landoline, Omdia Principal Analyst, Customer Engagement
stated about Contact Center Hub, “It's an especially difficult time
for small and medium-sized businesses right now, and it's
imperative they keep their customers engaged and cared for.
Likewise, end-customers want easy ways to connect with SMBs.
Contact Center Hub from Verizon Business, with its straightforward
set-up and deployment, is compelling. It presents a cost-conscious,
flexible, low-risk solution for businesses needing to improve the
customer experience. And end-customers can connect back to SMBs
through easy, common channels. For SMBs, needing to upgrade their
contact-center solution or looking to move from prem to the cloud,
Contact Center Hub deserves consideration.”
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is celebrating its 20th year as one of the
world’s leading providers of technology, communications,
information and entertainment products and services. Headquartered
in New York City and with a presence around the world, Verizon
generated revenues of $131.9 billion in 2019. The company offers
voice, data and video services and solutions on its award winning
networks and platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and control.
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Media contact:Claudia
RussoClaudia.russo@verizon.com 201 400 5325
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