Hear thought-provoking panels, spotlights, and
keynotes led by industry influencers, practitioners, and business
leaders at some of the most innovative companies in the world
UserTesting (NYSE: USER), a leader in video-based human insight,
today announced Jon Picoult will keynote The Human Insight Summit
(THiS) in New Orleans October 17-19, 2022. THiS is an annual,
in-person customer conference dedicated to helping organizations
make sense of the changing world around them, by showing and
sharing, first-hand, the possibilities of using human insight
across the business. THiS brings together some of the best minds in
research, design, product, and marketing from across the globe—from
Fortune 500 companies to small and medium-sized businesses—for
three immersive days of learning, connection, inspiration and
networking.
Keynote Speaker This year we are thrilled to have
industry luminary Jon Picoult keynote and share his wisdom, helping
us all look at “customer experience” through an entirely new lens –
one that’s grounded in the provocative premise that customer
satisfaction is the wrong goal.
“Real competitive advantage doesn’t come from just satisfying
customers – it requires impressing them,” says Picoult, who is the
author of the acclaimed book From Impressed To Obsessed and Founder
of Watermark Consulting. “I am elated to be speaking at THiS,”
Picoult added, “and excited to share the science-based techniques
that legendary companies use to truly impress customers and turn
them into lifelong fans.”
Additional speakers from Adobe, Amazon Web Services, AnswerLab,
AT&T, Dell, Fanduel, Fidelity, Forrester Research, Google,
Hello Fresh, Kin and Carta, Klaviyo, Liquid Agency, Lumen
Technologies, Microsoft, Morgan Stanley, RingCentral, Wish,
Zendesk, Zillow and more. You can find the full list of speakers
here.
“At UserTesting, we believe the path to human understanding
starts with empathy—seeing and hearing the unique perspectives of
another person while they engage with the world around them,” said
Michelle Huff, Chief Marketing Officer of UserTesting. “We’re
excited to have attendees join us for thought-provoking panels,
spotlights, and keynote presentations led by industry influencers,
practitioners, and business leaders at some of the most innovative
companies in the world. Attendees will be able to learn how to
create great experiences built on deep customer empathy and human
insight.”
Learn. Discover. Connect. At THiS, presentations,
workshops, and panel discussions will center on innovation,
continuous learning, and digital experiences. These sessions will
be led by subject matter experts at UserTesting, as well as by
leaders and practitioners at some of the most innovative
organizations from around the world. Attendees will get tangible
advice to help capture human insight and understand changing buyer
needs in rich detail—to deliver exceptional and differentiated
experiences for their customers.
- 3-day event with pre-conference day one and content programming
day two & three
- 15+ Breakout sessions
- 400 attendees
- Four pre-conference workshops
- Full agenda found here.
THiS dates and times: Hyatt Regency New Orleans,
Louisiana, October 17 - 19, 2022.
Come for THiS, stay for New Orleans. We have a flash sale
promotion running for $99 tickets. Register here and enter
LASTCHANCE at checkout.
About Jon Picoult Jon Picoult helps organizations impress
their customers and inspire their employees, creating “raving fans”
that drive business growth. He is the founder of Watermark
Consulting and a noted authority on customer and employee
experience.
A sought-after business advisor and acclaimed public speaker,
Jon’s insights have been featured by dozens of media outlets,
including The Wall Street Journal, The New York Times, Harvard
Business Review, Fortune, and Forbes. He has worked with the CEOs
and executive teams at some of the world’s foremost brands, helping
companies build powerful loyalty in both the marketplace and the
workplace.
Jon is also the author of “FROM IMPRESSED TO OBSESSED: 12
Principles for Turning Customers and Employees into Lifelong Fans,”
which debuted as an Amazon #1 New Release and was recently featured
in The Wall Street Journal as a top reading pick. The book has
earned praise from business luminaries such as Horst Schulze
(co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of
Best Buy), and Marshall Goldsmith (world-renowned executive
coach).
Prior to establishing Watermark, Jon held senior executive roles
at Fortune 100 companies. Early in his career, at the age of 29, he
earned the distinction of becoming the youngest executive officer
in the over 150-year history of a leading global financial services
company.
Jon received his bachelor’s degree in cognitive science from
Princeton University and his M.B.A. from Duke University. Follow
him on Twitter or Instagram, subscribe to his newsletter, or
contact him at www.jonpicoult.com.
About UserTesting UserTesting (NYSE: USER) has
fundamentally changed the way organizations get insights from
customers with fast, opt-in feedback and experience capture
technology. The UserTesting® Human Insight Platform taps into our
global network of real people and generates video-based recorded
experiences, so anyone in an organization can directly ask
questions, hear what users say, see what they mean, and understand
what it’s actually like to be a customer. Unlike approaches that
track user behavior then try to infer what that behavior means,
UserTesting reduces guesswork and brings customer experience data
to life with human insight. UserTesting has more than 2,500
customers, including more than half of the world’s top 100 most
valuable brands according to Forbes. UserTesting is headquartered
in San Francisco, California. To learn more, visit
www.usertesting.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20221010005378/en/
UserTesting, Inc. Susie Penner press@usertesting.com
650-793-1162
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