UserTesting Partners With Tbot Techno Systems To Help More Organizations across India and Singapore to Create Customer-Centric Digital Experiences
August 24 2022 - 12:00AM
Business Wire
Tbot Systems becomes the first UserTesting
Authorized reseller in India and Singapore region
UserTesting (NYSE: USER), a leader in video-based human insight,
and Tbot Techno Systems (Tbot), a global consulting and technology
services company, today jointly announced their partnership to
bring human insight to more organizations across India and
Singapore. Through the partnership, Tbot serves as a reseller of
the UserTesting Human Insight Platform and will enable more Indian
and Singaporean organizations to quickly see the value of
first-party insights, and help them to design and deliver
innovative digital experiences. The partnership now offers Indian
and Singaporean companies a new and trusted way to adopt the
UserTesting Human Insight Platform with added consulting services
from Tbot, including support and training services.
According to a recent report by Adobe, Asia Pacific businesses
are poised to lead other global regions in customer experience
investments in 2022. The Adobe report, “2022 Digital Trends: APAC
in Focus” found that 77 percent of APAC businesses experienced a
pandemic driven increase in new customers through digital channels,
yet only 25 percent of companies in the region feel they have the
necessary customer insights into the new wave of digital-first
business.
The report reveals that there is an immediate need for
technologies like UserTesting, to help businesses align faster on
changing customer needs and prioritize the opportunities that will
drive the most value.
“The pandemic created significant changes in buying patterns and
behaviors around the globe, and has had a particularly strong
impact on how consumers engage with businesses in India and
Singapore—with a big shift towards digital experiences,” said GB
Kumar, Vice President of Sales for Asia Pacific at UserTesting. “As
we continue to grow throughout these regions to meet the demand for
human insights, we look forward to building our strategic
partnership with Tbot to help companies accelerate innovation and
create exceptional experiences with UserTesting."
The UserTesting Human Insight Platform is trusted by major
consumer brands across Asia-Pacific such as Tata, Mahindra, HDFC
Life, etc., and leading technology brands like Wipro, Amazon, Make
My Trip, Cars24 and Razorpay, etc.
“Business models are changing rapidly in this digital world and
technological advancement acts as a tailwind. Our partnership with
UserTesting will enable us to offer customer-centric SaaS solutions
to organizations and accelerate their growth journey in becoming
market leaders,” said Mr. Snehal Parikh, CEO, Tbot Techno Systems.
“We have witnessed our customers generate substantial growth driven
on the back of deeper consumer insights for their products and
services, and believe the UserTesting Human Insight Platform is the
end-to-end solution our customers need to successfully deliver on
the customer experience.”
About Tbot Techno Systems Tbot Techno Systems is a global
consulting and technology services firm that has been providing
enterprise solutions to help new-age enterprises better execute on
their customer-centric objectives, resulting in improved customer
experience and business success. To learn more, visit
www.tbotsystems.com.
About UserTesting UserTesting (NYSE: USER) has
fundamentally changed the way organizations get insights from
customers with fast, opt-in feedback and experience capture
technology. The UserTesting Human Insight Platform taps into our
global network of real people and generates video-based recorded
experiences, so anyone in an organization can directly ask
questions, hear what users say, see what they mean, and understand
what it’s actually like to be a customer. Unlike approaches that
track user behavior then try to infer what that behavior means,
UserTesting reduces guesswork and brings customer experience data
to life with human insight. UserTesting has more than 2,500
customers, including more than half of the world’s top 100 most
valuable brands according to Forbes. UserTesting is headquartered
in San Francisco, California. To learn more, visit
www.usertesting.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220823005875/en/
Tbot Techno Systems Hari Shankar +91 78994 33628
hari.shankar@tbotgroup.com
UserTesting, Inc. Susie Penner 650-793-1162
press@usertesting.com
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