UnitedHealthcare and Optum Take Action to Support People Affected by Ongoing Wildfires in Western States
- Assistance for UnitedHealthcare plan participants whose
access to care or prescriptions needs may have been
- Free emotional-support help line from Optum open to
UnitedHealthcare and Optum, the health benefits and services
companies of UnitedHealth Group (NYSE: UNH), are taking action to
help people affected by the ongoing wildfires across parts of
California, Oregon, Washington and several other Western
Support includes assisting health plan participants who may need
to make alternate arrangements to access care and early
prescription refills, as well as offering a free emotional-support
line for people who might be affected.
- Help finding a network care provider, early refills and
more: Plan participants who need help finding a care provider
in the UnitedHealthcare network, obtaining early prescription
refills or have other needs can call customer care at the number
located on the back of their health plan ID cards.
- Download the UnitedHealthcare app for health plan ID cards
- Members with a smartphone can download (at no additional cost)
the UnitedHealthcare app, which may provide them with on-demand
access to their member ID card, details about their prescription
medications, network providers, account information and more.
- The app also enables eligible plan participants to directly
schedule and conduct a Virtual Visit with a doctor* or arrange a
callback from a UnitedHealthcare customer service advocate.**
- The app is available now for download for Android®™ and Apple®
devices to people enrolled in eligible UnitedHealthcare health
- Free Help Line: Optum, a leading health and behavioral health
services company, is offering a free emotional-support help line.
The toll-free number, 866-342-6892, will be open 24 hours a day,
seven days a week, for as long as necessary. The service is free of
charge and open to anyone. Specially trained Optum mental health
specialists help people manage their stress and anxiety so they can
continue to address their everyday needs. Callers may also receive
referrals to community resources to help them with specific
concerns, including financial and legal matters. Along with the
toll-free help line, emotional-support resources and information
are available online at www.liveandworkwell.com.
About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health care
company dedicated to helping people live healthier lives and
helping to make the health system work better for everyone.
UnitedHealth Group offers a broad spectrum of products and services
through two distinct platforms: UnitedHealthcare, which provides
health care coverage and benefits services; and Optum, which
provides information and technology-enabled health services. For
more information, visit UnitedHealth Group at
www.unitedhealthgroup.com or follow @UnitedHealthGrp on
* Additional out-of-pocket costs may be required for
telemedicine services depending on the plan and any applicable
** Most UnitedHealthcare employer-sponsored plan participants
have access to the callback feature.
version on businesswire.com: https://www.businesswire.com/news/home/20200911005497/en/
Media Contact: Lisa Contreras (520) 444-6600
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