By Alexandra Bruell
It isn't easy being a chief marketing officer these days. Not
only are these executives responsible for reaching an increasingly
advertising-averse and elusive consumer, but many also are battling
image problems and brand crises, from product flaws to
sexual-harassment allegations to political controversy.
In 2019, we'll be watching a handful of new CMOs who face steep
climbs ahead at brands that have faced challenges.
1. Antonio Lucio, Facebook
When he was CMO of HP Inc., Antonio Lucio dove head first into
an industrywide issue by pushing for more diversity at the
company's ad agencies. But the extent of any brand-specific crisis
he may have had to face at the company doesn't come close to what
Facebook Inc. has been through in the past year.
The social media giant announced the hiring of Mr. Lucio as its
new CMO in August as a firestorm raged. The company was facing a
number of reputational challenges, including scrutiny of its
data-privacy practices, its ability to police offensive content and
fake news, and controversy around Russian interference on its
platform during the 2016 presidential election.
Early this year, Facebook aired a television ad committing to
addressing fake news and data-privacy issues and acknowledging the
need to refocus on connecting people. Mr. Lucio said he will
continue to work to regain the public's trust in part by focusing
on what Facebook does right.
"I joined this team because I believe in the positive impact
that the Facebook family of apps have on people around the world,"
said Mr. Lucio in an emailed statement. "We know we've got work to
do to regain people's trust, including to continue to work on
ensuring the integrity of elections around the world, reducing
misinformation, and protecting people's privacy and data. I am
looking forward to working with the team to address these
increasingly complex challenges and shine a light on the many ways
that people are using Facebook as a force for good."
2. Rebecca Messina, Uber
Booze businesses have their issues, but not "Uber" issues.
Rebecca Messina left Beam Suntory Inc. to join Uber Technologies
Inc. a few months ago, following a complete leadership overhaul and
a series of reputational crises from allegations of driver
mistreatment, sexual harassment and discrimination at the
ride-hailing company. The upheavals led to the resignation of the
company's co-founder and chief executive, Travis Kalanick, in
mid-2017, though he remains on the board.
Ms. Messina, previously a longtime Coca-Cola Co. marketing
executive, is operating under a new regime at Uber eager to get its
brand back on track, especially as it prepares for its initial
public offering.
Like Facebook, Uber already aired apology ads earlier in the
year. Now it is up to Ms. Messina to win back riders who, at least
in certain markets, also are opting for rides with rivals like Lyft
Inc. and Via Transportation Inc.
"Uber is an iconic company that touches the lives of millions of
people around the world every day," said Ms. Messina in an emailed
statement. "Going forward, we'll look to tell the human stories of
our customers and partners, and the opportunities our products can
help set in motion. And as Uber moves beyond ride sharing into new
areas like food, freight and more, we'll work to expand the meaning
of our brand alongside our expanding business."
3. Tim Ellis, NFL
The National Football League announced it hired Activision
Blizzard Inc.'s Tim Ellis as CMO in August, following a season of
falling ratings and controversies over player protests during the
national anthem at NFL games. The protests had drawn criticism not
only from President Trump, but also from high-profile executives
like Papa John's International Inc.'s founder and then-chief
executive John Schnatter, who blamed the chain's own disappointing
sales on the NFL's inability to resolve the issue.
The protest controversy has since tapered and ratings are much
better, thanks in part to a number of exciting games and, perhaps,
league marketing trained on its entertainment value.
Mr. Ellis said he plans to continue to "modernize and freshen"
the NFL's overall marketing approach.
"We will strengthen our focus and efforts on a new generation of
younger fans by tapping into their passion points such as gaming,
music and fashion," he said in an emailed statement. He cited a
recent partnership with videogame streaming service Twitch
Interactive Inc. and Epic Games Inc.'s popular videogame
"Fortnite," and said the league will place more emphasis on working
with influencers.
"This will help us connect to an elusive audience that is
difficult to reach through traditional channels," Mr. Ellis
said.
4. Chris Brandt, Chipotle
As one of the first fast-casual chains to offer nonprocessed
ingredients, Chipotle Mexican Grill Inc. appealed to modern
health-conscious consumers looking for a good deal. But in recent
years, the company has suffered reputational and financial blows
from repeated food-safety problems.
Chris Brandt, who joined the chain in April as part of a broader
leadership change, is attempting to rehabilitate the brand one ad
campaign (and edible holiday window) at a time.
The fast-casual restaurant chain in September began its biggest
ad campaign ever in terms of spending within a quarter, part of a
bid to transform Chipotle into a lifestyle brand like Toms.com LLC
or Apple Inc., Mr. Brandt said at the time.
In early 2019, the company will start an ad campaign meant to
"give consumers greater visibility into what we stand for," said
Mr. Brandt in a statement. "We will also be rewarding our fans in
new ways and have plans for a number of other exciting initiatives
as we make Chipotle a more culturally relevant and purpose-driven
lifestyle brand."
5. Alessandro de Pestel, Under Armour
Under Armour Inc. in September tapped Alessandro de Pestel as
chief marketing officer, on the heels of a long cost-cutting and
financial restructuring operation.
But the reputational troubles surfaced after he joined. In
November, The Wall Street Journal reported that the company this
year banned employees from expensing trips to strip clubs and
described allegations of inappropriate behavior toward women. The
story added to the continuing #MeToo movement as businesses come
under pressure to weed out discrimination and bad behavior.
Founder and CEO Kevin Plank weeks later said that the
sports-apparel company would take steps to improve its culture.
As consumers pay closer attention to the practices and values of
the companies that make their products, Mr. de Pestel, who hails
from fashion brands like Tommy Hilfiger and , will seek to convince
them that Under Armour measures up.
--Christian Dior Parfums
An Under Armour spokeswoman said Mr. de Pestel wasn't available
to comment for this article.
Write to Alexandra Bruell at alexandra.bruell@wsj.com
(END) Dow Jones Newswires
December 24, 2018 13:08 ET (18:08 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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