Tyler Technologies Improves Computer-Aided Dispatch Process for Port of Long Beach, California
October 06 2020 - 09:17AM
Business Wire
Public safety solution enhances collaboration
between patrol officers and dispatchers
Tyler Technologies, Inc. (NYSE: TYL) today announced the Long
Beach Harbor Patrol Officers and Dispatchers in California have
successfully gone live with Tyler’s New World Enterprise CAD™ and
New World ShieldForce® solutions, along with New World Enterprise
Records™, mobile messaging, and mobile field reporting.
The implementation of Tyler’s solutions replaces the agency’s
previous tracking system used to manage dispatch activity.
“We recognized the need to implement a true computer-aided
dispatch solution to better manage dispatch activity, streamline
communication across the agency, and enhance our reporting
processes,” said Jeremy Vetterlein, technical security project
manager of Long Beach. “Tyler’s solution is already improving
critical communication between our patrol officers and dispatch
staff. The solution allows us to precisely locate and quickly
respond to issues in the field, helping to ensure safety in our
community.”
In addition to the CAD solution, the Long Beach Harbor Patrol
Officers and Dispatchers will also leverage Tyler’s latest solution
for public safety, New World Enterprise Records.
Following a completely virtual go-live, the Port of Long Beach
is now using a true comprehensive CAD solution. A few notable
features and benefits include:
- Increased mobility for Harbor Patrol officers in the field to
respond quickly to dispatch activity, initiate calls, and capture
field investigation reports
- GIS-based address points which allow for precise location
details to be shared instantly
- Ability to move most Harbor Patrol daily log documentation from
a paper-based to an electronic format to improve accuracy
- Enhanced reporting capabilities for all staff
“We’re pleased to bring the Port of Long Beach live with our
comprehensive public safety solution, including CAD and enterprise
records,” said Bryan Proctor, president of Tyler’s Public Safety
Division. “Not only will our CAD solution and reporting
capabilities increase efficiency for dispatching, but it will also
allow their staff to allocate resources to other critical
tasks.”
The Port of Long Beach is the second-busiest container seaport
in the United States. It serves 175 shipping lines and handles
trade valued at $200 billion annually, supporting 2.6 million jobs
across the nation.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20201006005078/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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