Tyler Technologies Improves Citizen Access for Iowa City, Iowa
September 22 2020 - 9:17AM
Business Wire
Tyler’s EnerGov platform bridges gap between
community and community development
Tyler Technologies, Inc. (NYSE: TYL) today announced that Iowa
City, Iowa, has successfully gone live with Tyler’s EnerGov™
platform, which includes its industry-leading citizen self-service
(CSS) solution. The implementation was completed remotely, on
budget, and ahead of schedule.
Iowa City was seeking to replace its current system with a more
modern and automated land development, permitting, and licensing
software solution. The city selected Tyler’s EnerGov platform to
automate the processing of permits and to regulate land development
activities such as site plan reviews, permit issuance, inspections,
and code enforcement cases. In addition, Tyler’s enterprise
implementation team facilitated the integrations between EnerGov
and the city’s other Tyler products, including Tyler's Munis®
solution, Tyler Content Manager®, and Tyler Cashiering®.
The last half of the city’s implementation of EnerGov was
delivered remotely due to the coronavirus pandemic. Despite this
unexpected obstacle, the launch of EnerGov was smooth and
successful. Since launch, the city has already experienced initial
benefits and new capabilities from EnerGov, such as
- Providing the public with online autonomous access to municipal
land records, current applications, and ongoing work
- Improved online offerings and better accessibility for
residents and contractors
- Intuitive interface for both customers and staff, which reduces
confusion and increases efficiency
- Increased automation, reduced touch time, and higher levels of
processing efficiency
A highlight of the EnerGov platform is the CSS online portal.
With this solution in place, Iowa City is now able to offer its
residents a high level of insight into the community development
process by providing open online access to information. Residents
and contractors can intuitively apply for a permit using an
interactive and dynamic map, request inspections, view the progress
of their plan reviews, and pay their invoices when it’s convenient
for them regardless of whether or not the planning office is open.
These online tools help maintain open lines of communication with
residents, which allows Iowa City staff to remain focused on
critical tasks.
Iowa City is located in the eastern part of Iowa and has a
population of approximately 78,000. Each year, the city reviews on
average roughly 50 rezoning and subdivision applications; 2,700
permits; 2,500 rental housing licenses; and 2,000 city code
violations.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200922005080/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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