SANTA BARBARA, Calif.,
Feb. 11, 2021 /PRNewswire/
-- Well Health Inc., a Saas digital health leader in patient
communications and 2021 Best in KLAS winner in Patient Outreach,
today announced a partnership with Twilio (NYSE:TWLO), the leading
cloud communications platform, offering healthcare providers two
leading options for patient engagement, at a time when the need to
communicate with patients securely and quickly has never been more
critical. As a first priority, the partnership will help providers
with communication around the distribution of COVID-19 vaccines,
one of the most urgent public health challenges
today.
WELL™ Health partners with Twilio to help healthcare providers
rapidly implement secure patient communications
Since the COVID-19 vaccine became available, WELL technology has
helped health systems send 3.6 million1 messages about
the COVID-19 vaccine. With demand for the vaccine outstripping
supply in many places, timely communication can help eliminate
waste and ensure more people receive the vaccine. Appointment
scheduling, reminders and follow up are critical to successful
distribution. Currently both vaccines available in the US require
two doses, so scheduling the second dose appointment is critical to
ensure the patient is fully vaccinated.
"Healthcare providers are under tremendous pressure to
efficiently and securely communicate with patients throughout this
pandemic, especially as many providers coordinate COVID-19 vaccine
communication and schedule vaccine appointments at unprecedented
numbers," said Guillaume de Zwirek,
CEO and founder, WELL Health Inc. "We're committed to doing what's
best for healthcare providers by offering the right patient
communications platform, from WELL Health or Twilio, to quickly
implement patient messaging at a time when patients and providers
need it most."
The WELL Health and Twilio partnership allows providers to
evaluate two trusted, HIPAA compliant options through a single
partner, eliminating the time and resources it takes to assess
multiple vendors, and making it easier to quickly deploy the power
of digital communications. As the world increasingly shifts from
in-person care to telehealth, digital patient engagement is more
important than ever. In addition to vaccine and COVID-related
communications, healthcare providers need to communicate with
patients about everything from scheduling to prescription refills
to managing chronic illness and more. Through the partnership,
providers can:
- Build a patient engagement platform using Twilio
-
- This route supports healthcare providers who choose to create
purpose-built workflows on top of Twilio's SMS and voice delivery
APIs.
- Leverage a pre-built patient engagement platform by WELL
Health
-
- The only pre-built platform offering bidirectional,
multilingual messaging in 19 languages - texting, email, telephone,
and live chat.
"Healthcare providers are eager to proactively help patients,
yet many have struggled to implement a comprehensive patient
communications strategy that lets them engage patients on their
preferred channel," said Susan
Collins, global head of healthcare at Twilio. "This
partnership simplifies the decision-making process for providers,
making it easier to focus on what matters most - delivering timely,
patient-centered care."
This partnership news follows a recently-announced collaboration
between WELL and Cerner Corporation, an EHR leader, making WELL
Health the patient-communication solution for Cerner's customers.
With solutions for health systems, provider practices, home health
organizations, federally qualified health centers (FQHCs) and other
provider organizations, WELL Health's intelligent communications
hub integrates with all major EHRs and patient payment platforms
safely and securely.
About WellTM Health Inc.
WELLTM
Health is a SaaS digital health leader in patient communications
and the 2021 Best in KLAS winner in Patient Outreach. WELL Health's
intelligent communications hub is the only two-way digital health
solution engaging patients throughout their entire care experience.
WELL Health enables conversations between patients and their
providers through secure, multilingual messaging in the patient's
preferred communications channel: texting, email, telephone, and
live chat. WELL Health facilitates more than 1 billion messages for
31 million patients annually. By unifying and automating disjointed
communications across healthcare organizations, WELL Health reduces
unnecessary provider stress and potential errors, while increasing
patient visits and loyalty.
Founded in 2015, WELL Health is based in Santa Barbara, California. In 2020, WELL
Health was named among the Best Places to Work by Modern
Healthcare and ranked #170 on the Inc. 5000 list of
fastest growing private companies.
For more information, visit https://wellapp.com.
1Data from 12/9/2020 to
2/8/2021, provided by WELL Data Insights
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SOURCE WELL Health