WELLESLEY, Mass., Jan. 27, 2021 /PRNewswire/ -- Sun
Life U.S. has launched a new in-house absence management solution
that simplifies the complexities of managing paid and unpaid leaves
of absence and leverages the power of one – one
state-of-the-art system to manage all applicable absences under one
claim number, one contact to answer all absence-related questions,
and one end-to-end intuitive digital experience. With support for
ADA/ADAAA accommodations, Sun Life absence management fully
integrates federal/FMLA, state, local and company-specific plans
with short-term disability, statutory disability, and paid family
and medical leave (PFML). The solution's design is powered by
client insights and is supported by the FINEOS platform. It
alleviates the administrative burdens of absence claims, allowing
HR to focus more on employees and employees to focus on recovery or
caring for family.
Sun Life interviewed employees around the country who had gone
on leave for various reasons and found their greatest sources of
frustration were independently navigating the process and
connecting with the appropriate people.
"When an employee goes on a leave of absence it's often a
challenging time in their lives, and we want to put them at ease so
they can focus on their reason for leave, and on successfully
returning to work," said David
Healy, senior vice president, Group Benefits, Sun Life U.S.
"An absence event can bring the added stress of managing an
illness, injury, or important family moment, so navigating the
claims process needs to be easy. We have created an intuitive,
easy-to-navigate digital experience where employees can view all
the absence benefits they are filing for under one claim number,
and work with one case manager to address all of their questions
and concerns."
As the legislative landscape continues to evolve, absence
management becomes increasingly complicated for employers,
particularly those who operate in multiple states and must contend
with various PFML programs. As a leader in disability, paid leave
and absence management, with decades of experience, Sun Life brings
clinical, vocational and compliance expertise together with digital
tools that make HR's job easier.
"We are committed to providing the best possible experience to
employer clients and employee members, and that starts with
listening to their feedback and delivering solutions that address
their needs," said Kevin Kreminski,
senior vice president, National Accounts, Sun Life U.S. "Our
absence management offering was uniquely developed by gaining an
understanding from employers and their employees on how we could
improve their absence management experience. Combining our
commitment to the client experience with the newest technologies
and our in-depth expertise enables us to make managing absence
easier for everyone involved."
Sun Life's client-centric absence management solution provides a
streamlined process to manage all absence benefits the employee is
using, regardless of the type – for example, an employee might take
short-term disability, FMLA, and the company's own maternity leave
concurrently. The intuitive digital experience includes educational
tools, real-time claim status updates available to both HR and the
employee, and on-demand, fully customizable reporting and
dashboards, also with real-time claim information. Employers don't
have to "be the expert" when it comes to absence, and can get time
back to focus on the things that matter most – running their
business and supporting employees.
In addition to disability benefits, Sun Life offers paid family
leave management in New York and
PFML in Massachusetts, with plans
to launch PFML in Connecticut and
Washington on 1/1/2022. For more
information about Sun Life Absence Management Solutions and ADA
Accommodations, visit www.sunlife.com/absencesolutions.
About Sun Life
Sun Life is a leading international financial services
organization providing insurance, wealth and asset management
solutions to individual and corporate Clients. Sun Life has
operations in a number of markets worldwide, including Canada, the United
States, the United Kingdom,
Ireland, Hong Kong, the
Philippines, Japan,
Indonesia, India, China,
Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2020, Sun Life had total assets
under management of C$1,186 billion.
For more information, please visit www.sunlife.com.
Sun Life Financial Inc. trades on the Toronto (TSX), New
York (NYSE) and Philippine (PSE) stock exchanges under the
ticker symbol SLF.
In the United States, Sun Life
is one of the largest group benefits providers, serving more than
60,000 employers in small, medium and large workplaces across the
country. Sun Life's broad portfolio of insurance products and
services in the U.S. includes disability, absence management, life,
dental, vision, voluntary, supplemental health and medical
stop-loss. Sun Life and its affiliates in asset management
businesses in the U.S. employ approximately 5,500 people. Group
insurance policies are issued by Sun Life Assurance Company of
Canada (Wellesley Hills, Mass.), except in
New York, where policies are
issued by Sun Life and Health Insurance Company (U.S.)
(Lansing, Mich.). For more
information, please visit www.sunlife.com/us.
Media contacts:
Devon
Fernald
Sun Life U.S.
781-800-3609
Devon.Portney.Fernald@sunlife.com
Connect with Sun Life U.S.
https://www.facebook.com/SLFUnitedStates
https://www.linkedin.com/company/sun-life-financial
https://twitter.com/SunLifeUS
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SOURCE Sun Life U.S.