ATLANTA, Jan. 25, 2020 /PRNewswire/ -- With a recent
increase in reports regarding scams and fraud by criminals posing
as Georgia Power employees, the company is reminding customers to
be aware and follow simple tips to avoid being a target.
Georgia Power urges customers to be cautious when contacted by
an unverified person claiming to be a Georgia Power representative.
The company will never ask a customer to provide a credit card
or pre-paid debit card number over the phone. Additionally, the
company will never send employees into the field to collect payment
in person or ask a customer to pay anywhere other than an
Authorized Payment Location (APL).
Georgia Power also provides the following guidance to
customers:
- If an account becomes past due, Georgia Power will contact the
customer via a pre-recorded message to the primary account
telephone number or by letter requesting that the customer call
Georgia Power to discuss the account.
- If a customer receives a suspicious call from someone claiming
to be from Georgia Power and demanding payment to avoid
disconnection, the customer should contact the company's customer
service line at 888-660-5890. As scammers have tried to promote the
use of fraudulent 800 numbers, customers should always check to
make sure they are calling the correct Georgia Power customer
service line at 888-660-5890, which can be verified at
www.georgiapower.com
- Delete all emails that demand immediate payment or personal
information or that are from a company that is not Georgia
Power.
- If an employee needs to visit a customer's home or business for
a service-related issue, they will be in uniform and present a
badge with a photo, their name and the company's name and logo.
They will also be in a vehicle marked with the company's logo.
Georgia Power continues to work with law enforcement agencies
throughout the state to identify and prosecute criminals who pose
as Georgia Power employees in order to defraud customers.
To learn more about how you can defend yourself against scammers
and avoid falling victim to common mistakes, watch the company's
latest public service announcements (PSA) on the company's YouTube
channel.
Additional information about frequent scams and how the company
works to protect customers is available
at www.georgiapower.com/scam.
About Georgia Power
Georgia Power is the largest
electric subsidiary of Southern Company (NYSE: SO), America's
premier energy company. Value, Reliability, Customer Service and
Stewardship are the cornerstones of the company's promise to 2.6
million customers in all but four of Georgia's 159 counties. Committed to
delivering clean, safe, reliable and affordable energy at rates
below the national average, Georgia Power maintains a diverse,
innovative generation mix that includes nuclear, coal and natural
gas, as well as renewables such as solar, hydroelectric and wind.
Georgia Power focuses on delivering world-class service to its
customers every day and the company is consistently recognized by
J.D. Power and Associates as an industry leader in customer
satisfaction. For more information, visit
www.GeorgiaPower.com and connect with the company on Facebook
(Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and
Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power