Returnly Joins Shopify Plus Certified App Program, Becomes Only Return Partner to Achieve SOC 2 Compliance
Returnly, the leader in digital return experiences, announced
that it has successfully completed its Service Organization Control
(SOC) 2 Type 1 certification. Additionally, Returnly announced it
has been selected for Shopify Inc.’s (NYSE:SHOP) Shopify Plus
Certified App program, becoming the first certified return app to
achieve this milestone.
“Helping our customers operate their business efficiently,
profitably and with peace of mind is our top priority,” said
Eduardo Vilar, CEO and founder of Returnly. “Our recent
certifications show our ongoing commitment to making merchants
successful by creating a secure, reliable, and unparalleled
shopping experience for their customers.”
Developed by the American Institute of Certified Public
Accountants (AICPA), SOC 2 certification is widely recognized as a
gold standard for data security and requires companies to establish
and follow strict information security policies and procedures. By
achieving Type 1 certification, an independent third party has
validated the design of Returnly’s controls relevant to security,
availability, and confidentiality.
As a member of the Shopify Plus Certified App Program, Returnly
adheres to highest standards of app development as set by the
Shopify Plus team. It means that Returnly has been vetted so that
the Shopify Plus merchants it works with are guaranteed the best in
quality, performance, and support. Returnly’s features include:
- Priority support: Expedited response times in addition
to 24/7 support.
- Maximum reliability: Returnly is designed for
uninterrupted uptime with a 99.99% guarantee and seamless rollouts
of each release.
- Enterprise ready security compliance: Trusted and secure
information and data handling backed by the highest security
standards. Returnly’s completion of the SOC 2 Type I certification
ensures that the confidentiality and privacy of user data is held
to the strictest guidelines for security, availability, and
Since 2014, Returnly has been committed to helping Shopify Plus
merchants automate returns, retain more revenue and build customer
loyalty through its instant exchanges and Credit technology. The
solution aims to increase conversion rates, minimize operating
costs and drive customer loyalty for the merchants. Notable
Returnly customers that use Shopify Plus include Thirdlove,
UNTUCKit, Outdoor Voices, and Supergoop! among others.
"The Shopify Plus Certified App program is designed to meet the
advanced requirements of the world's fastest growing brands," said
Loren Padelford, GM Shopify Plus. "We're happy to welcome Returnly
to the program, bringing their insight and experience in returns
management to the Plus merchant community."
To learn more about Returnly security policies and initiatives,
visit its security page or read the security update blog post.
Returnly is the leading provider of digital return experiences
for direct-to-consumer brands. Returnly is the only return solution
that lets customers get the right item before returning the wrong
one. The result is a world-class shopping experience with an
average consumer satisfaction score (CSAT) of 91%. Returnly has
also developed a turn-key solution around its financial technology
that includes returns management tools as well as hosted and fully
brandable end-customer touchpoints like package tracking, online
returns and exchanges and Green Returns.
version on businesswire.com: https://www.businesswire.com/news/home/20200504005035/en/
Erin Fisher for Returnly firstname.lastname@example.org
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