SAN FRANCISCO, Oct. 20, 2020 /PRNewswire/ -- Salesforce
[NYSE: CRM], the global leader in CRM, today announced a
significant expansion of Work.com to help companies get back to
growth and thrive in the new normal. New products include an
employee workspace and helpdesk to boost productivity, and
communication apps that inform customers and employees about new
policies and procedures to foster safer in-person experiences.
Work.com
is already being used by cities, states, and companies around the
world—including University of Kentucky,
Ohio State University, and Siemens—to
help make their workplaces and communities safe, with technology
for employee wellness, shift management, manual contact tracing,
and more. Salesforce recently introduced Work.com for Vaccines to
help governments and healthcare organizations more safely and
efficiently manage vaccine programs at scale. Now, Salesforce is
expanding Work.com to give companies new technology and resources
to help them operate in today's new normal and get back to
growth.
The last six months have changed the way we live, work, and do
business forever. We've entered an all-digital world where Zooms
are the new meeting rooms, kitchens are the new call centers, and
eCommerce is becoming the primary way people shop. Employees want
to be productive and engaged wherever they choose to work, yet
according to new research released today, more than one-third of
workers do not have the technology to effectively work remotely. At
the same time, customers want business to give them safe ways to
interact in physical spaces, such as stores, banks, or doctors'
offices.
Introducing new Work.com solutions to meet today's workplaces
challenges
Work.com includes the full power of the
Salesforce Customer 360, with technology and best practices to help
organizations reopen safely, meet new workplace challenges, and get
back to growth in today's new normal. Today's announcement expands
Work.com to include:
New technology to increase engagement and
productivity:
- Employee Workspace is a central digital hub for
employees to access any of the tools and resources they need to
work from anywhere, including productivity apps like Google
Workspace, learning platforms like myTrailhead, payroll systems,
and more. The workspace also provides personalized communications,
embedded collaboration apps, and notifications to ensure employees
can stay productive and up-to-date while working from
anywhere.
- Employee Helpdesk allows employees to ask questions
and get help quickly from wherever they are, whether they need IT
support or have questions about HR policies and benefits. Einstein
AI-powered chatbots provide employees access to knowledge articles
and escalation paths, across any department.
New communication apps to enable safer in-person experiences
for customers and employees:
- Queue Management helps brick-and-mortar businesses
minimize physical lines by creating virtual queues to protect
customers and manage onsite capacity. Customers can easily reserve
their place in line from anywhere through the app and get updated
on queue status via SMS to avoid waiting outside for lengthy
periods of time.
- Broadcast Messaging allows businesses to proactively
communicate updated hours of operation, changing appointment times,
and health and safety reminders to customers and employees through
their preferred channels such as text, WhatsApp, or Facebook
Messenger. Businesses can then manage follow-up questions or
service requests quickly with automated chatbots and personalized
service communications.
- Digital Trust Cards allow local store employees to
quickly update websites and apps with safety protocols specific to
that location, like social distancing guidelines and cleaning
policies, helping build customer trust and confidence that they
will be safe when visiting the business in-person.
"The pandemic has accelerated everything, and every company is
reimagining work in the new all-digital world," said Sarah Franklin, EVP and GM, Platform, Trailhead
and AppExchange at Salesforce. "With new technology to help
employees be productive anywhere, and create safe in-person
experiences for customers, Work.com is helping companies get back
to growth and thrive in the new normal."
"The well-being of our employees is Cognizant's utmost priority
in returning to our offices around the world," said Becky Schmitt, Chief People Officer at
Cognizant. "Our early interactions with Work.com are demonstrating
its value as a tool that's helping to ensure our employees' safe
and well-informed return to the office, and in addressing the
future of work."
Salesforce Partners with Thrive Global to Help Businesses
Prioritize Employee Wellbeing
Salesforce is partnering with
Thrive Global, a behavior change technology company, to provide
content and guidelines on how to analyze and address individual
wellbeing, build mental resilience, manage anxiety, and find
work-life balance. Content from Thrive Global expands the
Work.com Health & Wellness Resource Center, which includes
expert commentary and advice on wellness from respected industry
voices.
New Global Research: Future of Work, Now
Salesforce
released today a new study of 20,000 global citizens that uncovers
their attitudes and perceptions around the state of our world and
the future of work as a result of COVID-19. Learn more about the
Global Stakeholder Series: Future of Work, Now research here.
Explore the data and see responses by country in Tableau.
Extend Work.com With a Far-Reaching Partner
Ecosystem
Salesforce Global Strategic Consulting Partners,
including Accenture, Deloitte and PwC, provide guidance and
solutions for organizations of all sizes and across industries to
return to the workplace safely. Solutions and resources that extend
Work.com, built by both ISV and consulting partners, can be found
on the Salesforce AppExchange Work.com collection page.
Additional Information
- Learn more about the employee concierge products here.
- Learn more about the trusted communication apps here.
- Learn more about how Salesforce built work.com in this
Q&A.
- Learn more about how Cognizant is reshaping the future of work
in this Thursday's Leading Through Change episode, airing at
10 am PT.
Pricing and Availability
- Queue Management is generally available today and included in
Asset Scheduler for $15 per asset per
month.
- Broadcast Messaging is generally available today and priced at
$100 per user per month. It is also
included in Digital Engagement, a $75
per user per month add on to Service Cloud.
- Trust Cards are generally available today and included in
Service Cloud or Sales Cloud licenses in Enterprise Edition or
above.
- Employee Workspace is expected to become generally available in
2020. Pricing information will be made available at general
availability.
- Employee Helpdesk is expected to become generally available in
the first half of 2021. Pricing information will be made available
at general availability.
ABOUT SALESFORCE
Salesforce, the global CRM leader,
empowers companies of every size and industry to digitally
transform and create a 360° view of their customers. For more
information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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