RingCentral Ranked Highest in Three out of Four Use Cases in the 2021 Gartner® Critical Capabilities for Unified Communications as a Service, Worldwide Report
October 25 2021 - 12:28PM
Business Wire
Ranked highest in use cases including midsize
enterprise, large & multinational organizations, and unified
communications with integrated contact center
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that it has received the
highest scores in three out of four use cases among 14 total
vendors in the 2021 Gartner Critical Capabilities for Unified
Communications as a Service (UCaaS), Worldwide report.
Gartner “Critical Capabilities” are attributes that
differentiate products/services in terms of their quality and
performance. Gartner recommends that users consider the set of
critical capabilities as some of the most important criteria for
acquisition decisions. Those use cases include:
- Midsize Enterprise
- Large & Multinational Organizations
- UC with integrated Contact Center
- Mobility and Remote Working
“The world is evolving to meet the growing demand for hybrid
work, and Unified Communications as a Service is a critical
technology to help people connect, communicate and collaborate from
anywhere,” said Anand Eswaran, president and chief operating
officer, RingCentral. “At RingCentral, we focus on bringing
together trust, innovation and partnership to deliver the benefits
of UCaaS to our customers. It’s great to see the recognition by
Gartner Critical Capabilities ranking us #1 in the majority of use
cases.”
RingCentral has also been positioned as a Leader in the Gartner
2021 Magic QuadrantTM for Unified Communications as a Service,
Worldwide. The 2021 report marks the seventh year in a row that
Gartner has positioned RingCentral furthest to the right for
completeness of vision. The complete report, including the Magic
Quadrant graphic, is available for complimentary download.
Download a complimentary copy of the 2021 Gartner Critical
Capabilities for Unified Communications as a Service (UCaaS),
Worldwide report.
Disclaimer
- Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist
of the opinions of Gartner’s research organization and should not
be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a
particular purpose.
- Gartner., “Critical Capabilities for Unified Communications as
a Service, Worldwide” Christopher Trueman, Megan Fernandez, Daniel
O’Connell, Rafael Benitez, Pankil Sheth, October 19, 2021.
- Gartner, Magic Quadrant for Unified Communications as a
Service, Worldwide, By Rafael Benitez, Megan Fernandez, Daniel
O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021
- GARTNER and Magic Quadrant are registered trademark and service
mark of Gartner, Inc. and/or its affiliates in the U.S. and
internationally, and are used herein with permission. All rights
reserved.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP®) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral® empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video®, the company's video meetings solution with
team messaging that enables Smart Video Meetings™; and RingCentral
cloud Contact Center solutions. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, RingCentral Video,
RingCentral Contact Center, Smart Video Meetings, and the
RingCentral logo are trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20211025005638/en/
Mariel Santos mariel.santos@ringcentral.com 650-830-4493
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