RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced new capabilities that
will help organizations to bring together their preferred apps and
services with a cloud-based business communications platform. The
result is a solution customized to the specific needs of a company
and its people working in a hybrid world. Making it easy to connect
their preferred apps and services, these new enhancements include
helping developers to build with RingCentral’s platform, as well as
announcing a range of new Independent Software Vendor (ISV)
partnerships.
“In a hybrid world, customers want to integrate their existing
apps and services with their business communications platform. This
helps them to run and grow their business while empowering their
people to work from anywhere,” said Nat Natarajan, executive vice
president of Products and Engineering at RingCentral. “This is why
we’ve built an open platform that makes it easy to integrate
existing and new apps with our messaging, phone, and video
capabilities all built on the cloud. We are helping customers to
build customized workflows for their end users, helping them to
effectively work from anywhere.”
New APIs
IT organizations and users want to break down the different
silos of data which require apps to integrate with one another,
providing a unified experience for users. In order to do so
organizations are spending millions of dollars to create custom
solutions and differentiate their offerings. At RingCentral, we are
focused on building a composable enterprise that enables
organizations to integrate and create apps that work the way they
want.
RingCentral provides customers with three different ways to
access its open platform. These include:
No Code - Fastest, feature rich, pre-built apps,
accessible via the RingCentral App Gallery Low Code -
Balanced flexibility for developers, minimum coding, such as
embeddable widgets Pro Code - Maximum flexibility, SDK
support, over 500 APIs across products
The new APIs RingCentral is announcing today include Call
performance analytics and Audit trail.
According to Zeus Kerravala of ZK Research, “A wide range
of application vendors have invested in low code and no code API
platforms to enable the next generation composable enterprise. This
enables organizations to innovate and adapt quickly to changing
business needs through the assembly and combination of packaged
business capabilities. With RingCentral’s latest communications
APIs, organizations have the ability to create customized
solutions, tailored to the rapidly evolving user demands.”
Call performance analytics API (public beta): The call
performance API, currently in public beta, enables users to gather
detailed calling and communications data to build a comprehensive
analytics report, which can be tailored and customized to suit
their needs. The API enables users to ensure proper capacity
planning against call volume, optimal call handling with vital call
stats such as answering time and holds, lastly centralized insights
to sync data to external tools and merge with Business Intelligence
for a complete understanding of calls.
Audit trail API (public beta): With the audit trail API,
users have access to enterprise functionality to track system
configuration changes and successful or failed logins to determine
any breakages that need to be addressed. Users have the ability to
query and sync log records your way and perform compliance and
anomaly detection.
New Integrations
Last quarter RingCentral announced RingCentral Add-ins, which
brings the applications users depend on into the RingCentral App,
giving them a rich, embedded experience. From streamlining
signatures to capturing engineering tasks, customers can have an
interactive app experience directly within their messaging app,
without toggling between multiple screens and applications.
RingCentral Add-ins is experiencing rapid momentum and has new
integrations ready for customers in Q4 with applications such as:
Akazio, Bugsnag, GitHub, JIRA, and Trello.
Also coming in Q4 is a new customer agent and sales integration
with Hubspot, where users can quickly click to dial, view call
disposition, automatically log calls and more without having to
leave their Hubspot environment.
Learn more in our RingCentral app gallery
New ISV partners
RingCentral now has several new partners who have joined the
company’s ISV program. Through RingCentral’s ISV partner program,
the company extends offerings to partners by offering them lead
retrievals, co-selling opportunities, internal team education, and
customer awareness. As a result of expanding the opportunities
offered through the ISV partner program, ISVs are applying to join
RingCentral’s ISV program. The new ISV partners who have joined the
program include Akazio, Chili Piper, Enable.us, Keeper, Kustomer,
and Liquid Voice.
The RingCentral Open Platform continues to gain momentum with
60,000 developers and 6,500 and growing custom applications built
on the open platform.
For more information visit,
https://www.ringcentral.com/open_platform.html
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral® empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video®, the company’s video meetings solution with
team messaging that enables Smart Video Meetings™; and RingCentral
cloud Contact Center solutions. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, Smart Video Meetings,
RingCentral Video, and the RingCentral logo are trademarks of
RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20211014005292/en/
Jyotsna Grover 650-513-8712 jyotsna.grover@ringcentral.com
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