RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation
June 29 2021 - 7:00AM
Business Wire
RingCentral joins industry and the Federal
Communications Commission (FCC) efforts to eliminate up to 4.9
billion unwanted calls
RingCentral (NYSE: RNG), a leading provider of global enterprise
cloud communications, video meetings, collaboration, and contact
center solutions, today announced that the company is taking steps
to protect customers from the increasing problem of robocalls and
spam calls. RingCentral leverages the company’s own Artificial
Intelligence (AI) trained data and participates in industry
tracebacks, enabling the company to root out bad actors.
RingCentral also contributes to industry groups active in the
development and deployment of the STIR/SHAKEN framework to stop
unwanted robocalls and SPAM. The company has successfully
implemented the STIR/SHAKEN call authentication framework to more
accurately authenticate and verify traffic routed through its
platform to stop these unwanted calls and build trust and security
for end-consumers.
According to a recent survey* Americans received an estimated
4.9 billion robocalls in March 2021, a 6.8% increase in
volume from the previous month. These unwanted robocalls are
undermining consumer confidence in voice communications services.
As a result, the FCC has mandated that STIR/SHAKEN -- an industry
standard that stands for Secure Telephony Identity Revisited (STIR)
and Signature-based Handling of Asserted information using toKENs
(SHAKEN) -- be implemented by all communications providers in the
United States. This framework enables the authentication, signing,
and verification of caller identities to prevent call spoofing.
“We’re all too familiar with receiving robocalls and SPAM calls
every single day and we know how disruptive these calls can be, as
well as the business risks associated with them,” said Praveen
Mamnani, vice president, Product, Enterprise and SMB, RingCentral.
“With our trained datasets and AI-powered solution, we’re
continuously striving to protect customers from these unwanted
calls. Also, not only have we completed the implementation of the
FCC mandate requirements, but we have been active in industry and
FCC efforts to effectively deploy STIR/SHAKEN to ensure our
customers’ security is not compromised.”
RingCentral has been an early adopter of the STIR/SHAKEN
framework and has been attesting millions of calls for months ahead
of the coming implementation deadline to ensure these calls are
properly tagged as legitimate. In addition, RingCentral has
advocated that all providers should be part of this effort because
the more calls that are signed, the more accurate the framework
will be.
RingCentral’s own proprietary system uses AI-trained algorithms
and in combination with STIR/SHAKEN, makes the RingCentral platform
unique and trustworthy, compared to other Unified Communications as
a Service (UCaaS) platforms in the market today.
“As organizations continue to invest to improve customer-facing
and internal communications, robocalls and spam calls waste time,
productivity, and money,” says Irwin Lazar, President and Principal
Analyst, Metrigy. “RingCentral’s early participation in the
STIR/SHAKEN effort, and its AI-based capabilities that minimize
unwanted calls via identifying illegal caller ID spoofing, offers
its customers the potential to reduce costs associated with spam
calling, and to reduce burden on contact center agents and
back-office personnel.”
RingCentral strongly supports the FCC’s goal of stopping illegal
robocalls as noted in its advocacy with the FCC.
*Source: YouMail Robocall Index
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral® empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video®, the company's video meetings solution with
team messaging that enables Smart Video Meetings™; and RingCentral
cloud Contact Center solutions. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, RingCentral Video,
RingCentral Contact Center, Smart Video Meetings, and the
RingCentral logo are trademarks of RingCentral, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210629005374/en/
Jyotsna Grover jyotsna.grover@ringcentral.com 650-513-8712
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Mar 2024 to Apr 2024
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Apr 2023 to Apr 2024