Regions Bank Named 2018 Javelin Trust in Banking Leader for Second Consecutive Year
July 02 2018 - 4:30PM
Business Wire
Customers rank Regions as a leader in reliability and looking
out for their best interests.
The rankings are out, and Javelin Strategy & Research once
again ranked Regions Bank as a Javelin Trust in Banking Leader.
This is the second consecutive year Regions has been honored in
Javelin’s awards for financial institutions that demonstrate
consistently high performance in serving customer needs and
protecting their accounts.
Javelin ranked 17 of the largest financial institutions in the
U.S. The rankings were determined by the level of trust
accountholders reported for each bank or credit union that they
identified as their primary institution.
The study found Regions has shown consistently high performance
in serving customer needs and has distinguished itself as a leader
in trust by establishing reliability, defined as how well
accountholders believe their bank keeps its commitments. The
rankings also note how banks have established goodwill, referring
to how well accountholders believe their bank looks out for
customers’ best interests while keeping their accounts secure.
“At Regions, we are focused on helping customers meet their
financial goals by offering expertise, advice and solutions that
are custom-tailored based on individual needs,” said John Owen,
head of Enterprise Services and Consumer Banking for Regions.
“Trust is earned one customer at a time. And the trust we have
developed among our customers is based not only on helping them
succeed financially, but also on the steps we take to keep their
accounts safe. We appreciate our customers’ confidence in us, and
we are honored that the dedication of Regions’ associates has once
again been recognized by Javelin.”
“The growing intensity and sophistication of fraud threatens the
trust consumers have in financial institutions,” added Al Pascual,
SVP of Research and Head of Fraud & Security at Javelin.
“Successfully building relationships requires a broad approach –
from tools to help accountholders build healthy finances to
comprehensive fraud prevention, detection, and resolution
capabilities.”
Javelin Strategy & Research, a research-based advisory firm,
is a subsidiary of Greenwich Associates. The 2018 Javelin Trust in
Banking Leader awards are based on the Trust in Banking report. For
more information about the 2018 Javelin Trust in Banking Leaders,
click here.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $123 billion in
assets, is a member of the S&P 500 Index and is one of the
nation’s largest full-service providers of consumer and commercial
banking, wealth management, mortgage, and insurance products and
services. Regions serves customers across the South, Midwest and
Texas, and through its subsidiary, Regions Bank, operates
approximately 1,500 banking offices and 1,900 ATMs. Additional
information about Regions and its full line of products and
services can be found at www.regions.com.
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